Training Specialist

A Trainer’s primary responsibility is to deliver effective and comprehensive process training programs for Manulife Global High Net Worth, aligned with the needs of the team and function to ensure adequate and highly skilled workforce.

Individual Responsibilities:

• Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings including classroom training, workshops, hands-on, E-learning, live video/Web-ex training, coaching and guided self-study.
• Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained.
• Follow up with learners and stakeholders to measure program success and ensure learning transfer.
• Conduct training needs and skill gap analyses for transactional/service roles
• Create learning objectives and measures to deliver knowledge transfer
• Provide training performance feedback to participants and managers
• Manage intake process and prioritization for training requests
• Create and maintain variety of training documents and aids
• Create and manage project plans and training schedules
• Other duties as assigned

Job Requirements:

• Strong technical knowledge of EOIT processes, systems and organizational goals
• Strong product and industry knowledge
• Ability to diagnose and recommend training solutions based on business objectives and initiatives.
• Extensive knowledge of business unit systems, and all functional business areas
• Facilitation and presentation experience, comfortable presenting in front of large and small audiences
• Excellent written and verbal communication skills
• Demonstrated consistent use of good judgment and professionalism when dealing with sensitive, confidential matters
• Excellent time management skills where multiple large projects are successfully managed within
• Attention to detail
• Ability to create and maintain strong working relationships with all levels of employees
• Ability to be flexible and adaptable when dealing with change
• Ability to work independently and/or in a team setting
• Ability to work independently on several projects and keep all stakeholders informed
• Proficient in MS Office software suite
• Familiarity with Adult Education Learning principles

Decision Authorities:

• Proposing changes to training and project timelines and content for internal clients based on changing business needs. Changes require approval from the business unit and training liaison.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid