Guest Service Specialist

Guest Service Specialist

Gervasi Vineyard

Canton, Ohio

Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality experience where people can connect to enhance their lives. We could not make that vision a reality without our passionate employees! We promote a dynamic, fun and exciting work environment, and pride ourselves on opportunities for career development.

We are currently hiring Full-Time & Part-Time Guest Service Specialist.

Duties include, but are not limited to:

• Responds quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner and follows up to ensure guest satisfaction.
• Reports all guest incidents to management in a timely and professional manner.
• Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and any special programs as well as emergency procedures.
• Handles departmental accounting of guest accounts and other forms of credit, posts all charges completes all reports both pre shift and at end of shift.
• Be knowledgeable in all areas of the Gervasi facilities and the local area.
• Maintains all front desk supplies neat and organized as to department standards set by management.
• Log/Maintain security of equipment, keys, lost and found items and supplies issued each day.
• Reports needed repairs of unsafe conditions to a supervisor.
• Always provides a professional image through appearance and dress in ordinance with the standards set by and for the Gervasi Vineyard employees.
• Always follow company policies and procedures.

Requirements:

• Opera Cloud experience a plus but not necessary.
• High School Diploma or equivalent
• Hotel front office experience preferred
• Customer relations experience, preferably in the Hospitality industry
• Strong working knowledge of computer software such as Word, Outlook, and Excel
• Numeracy skills
• Administrative skills

Benefits:

• Pay: $16.00-$18.00 an hour 
• All Employees:
• Employee PERX
• Discounted meals
• Full-time Employees:
• Medical
• Dental & Vision
• Life Insurance
• Paid Time Off
• Paid Holidays

If you’re interested in this position, please submit a current resume

At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public.