- Location
- Pune, MH,IN, IN
- Type
- Full-time
- Department
- Customer Service
- Source
- Eightfold
Description
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. Collaborate with team members and other departments to ensure consistent and effective customer support. Analyzes risk areas and identifies solutions to meet customer's needs Ensure Information Security for sensitive data Ensures productive output as required in unit plan Work in graveyard shift & rotational offs shifts Good analytical skills Influencing skills and willingness to resolve customer queries satisfactorily Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established Must possess procedure driven judgment to find the best solution to an issue Must be goal oriented, highly motivated, Self-driven & result oriented ------------------------------------------------------ Chat Support, Communication, Customer Service. ------------------------------------------------------
