- Location
- Pune, Maharashtra, India
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Mid
- Experience
- 1+ years
- Education
- Bachelor
- Industry
- Financial Services
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Oracle Cloud
Overview
As a Customer Service Associate specializing in dispute resolution, you will handle dispute cases within an FCA-regulated back-office environment. You will make accurate and timely decisions in accordance with established process flows, policies, and regulatory requirements. This role requires strong attention to detail, sound judgment, and adherence to quality standards as errors can result in financial loss and regulatory risk. You will be accountable for maintaining accuracy, compliance, and operational excellence while delivering fair customer outcomes.
Languages
English