Housekeeper

Description

Job Summary

The Housekeeping Attendant is responsible for maintaining the cleanliness, order, and overall presentation of guest suites and public areas at a Staybridge Suites hotel operating under IHG Hotels & Resorts brand standards.

This role is essential in delivering a high-quality, residential-style extended-stay experience. Staybridge Suites is an upscale extended-stay brand, and this position plays a direct role in ensuring guests experience a clean, comfortable, and well-maintained “home away from home.”

The ideal candidate is detail-oriented, reliable, and takes pride in maintaining high cleanliness and presentation standards in a hospitality environment.

Essential Duties and Responsibilities

Guest Room & Suite Cleaning

• Clean and service guest suites in accordance with Staybridge Suites and IHG brand cleanliness standards.
• Change linens, make beds, and ensure rooms are fully stocked and guest-ready.
• Clean bathrooms including sinks, toilets, showers, and fixtures to brand standards.
• Dust, vacuum, mop, and sanitize all assigned areas.
• Report any maintenance issues or safety concerns immediately.

Extended Stay Guest Experience

• Provide consistent, respectful service to long-stay guests who consider the hotel their temporary home.
• Maintain awareness of guest privacy, belongings, and comfort in all interactions.
• Respond professionally to guest requests and housekeeping needs.

Public Area Cleanliness

• Maintain cleanliness of all public spaces including lobby, hallways, elevators, fitness center, laundry room, breakfast area, and social spaces.
• Ensure all public areas reflect an upscale, residential-style appearance consistent with Staybridge Suites brand expectations.
• Perform routine cleaning throughout the day to maintain presentation standards.

Laundry Operations

• Sort, wash, dry, fold, and distribute linens and towels according to hotel procedures.
• Maintain cleanliness and organization of laundry area.
• Ensure proper handling of chemicals and equipment per safety guidelines.

Quality Standards & Compliance

• Follow all IHG Hotels & Resorts and Staybridge Suites housekeeping standards and procedures.
• Ensure rooms and public areas consistently meet inspection standards.
• Follow proper chemical usage, safety procedures, and sanitation guidelines.
• Maintain compliance with OSHA safety standards and hotel policies.

Teamwork & Communication

• Communicate effectively with housekeeping leadership, front desk, and maintenance teams.
• Report room status, maintenance issues, and lost-and-found items promptly.
• Support team members to ensure efficient room turnaround and operational flow.

Requirements

Qualifications

• Previous housekeeping or cleaning experience preferred but not required
• Strong attention to detail and pride in cleanliness standards
• Ability to work in a fast-paced hospitality environment
• Ability to work independently and as part of a team
• Strong reliability and attendance record
• Ability to stand, walk, bend, and lift throughout entire shift
• Flexible availability including weekends and holidays

Work Environment

This position works in a hospitality environment with daily interaction in guest suites, hallways, and public areas. The role requires physical activity and consistent attention to cleanliness standards in an upscale extended-stay hotel setting.

Equal Opportunity Statement

The employer is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.