Human Resources Generalist

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

Support the Human Resources department through recruitment coordination, onboarding, training initiatives, employee engagement, and daily HR operations. This role serves as a key point of contact for associates and leaders while helping create a welcoming, service-focused, and culture-driven employee experience aligned with the standards of a luxury hospitality environment.

Responsibilities

• Support the recruitment and onboarding process including applicant screening, determining eligibility for employment, conducting reference checks, interview coordination, and verifying paperwork for accuracy.
• Refer potential new hires to department managers when appropriate for interviews.
• Assist with coordination of all pre-employment requirements including background checks, drug testing, employment verification, onboarding documentation, and compliance-related processes.
• Respond to applicants and interviewed candidates within required timeframes and maintain a professional and welcoming candidate experience throughout the hiring process.
• Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms, and employee status changes in a timely and accurate manner.
• Coordinate and facilitate all New Hire Orientation sessions, ensuring associates receive a welcoming, engaging, and informative onboarding experience.
• Present company policies, handbook information, benefits, service expectations, and training materials to new associates with professionalism and confidence.
• Explain elements of various benefit programs to associates as needed and assist with benefit enrollment and claims processing while ensuring all policies and procedures are followed accurately and timely.
• Serve as a visible and approachable representative of the Human Resources department for all associates and leaders.
• Maintain all HR logs including new hires, terminations, transfers, turnover reports, training records, and departmental tracking reports in a timely and accurate manner.
• Notify managers of performance review deadlines, prepare payroll action forms, and track completed reviews to ensure timely completion.
• Assist the Human Resources department in maintaining accurate employee records, personnel files, and HR documentation in compliance with company standards and legal requirements.
• Ensure compliance with the Immigration Reform and Control Act and maintain confidentiality of all employee and company information.
• Assist with OSHA tracking, Workers’ Compensation claims, unemployment claims, and other HR compliance-related responsibilities.
• Serve as the first point of contact for associates, managers, applicants, and visitors to the Human Resources office, creating a welcoming and professional experience.
• Assist with internal HR communications including employee newsletters, associate announcements, bulletin boards, recognition initiatives, and employee engagement activities.
• Partner with department leaders to coordinate onboarding schedules, training activities, associate communication, and opening-related initiatives.
• Maintain inventory of office and benefit supplies and complete purchase orders as needed.
• Assist with payroll distribution and ensure completed acknowledgment and signature forms are collected as required.
• Support the Director of Human Resources with special projects, opening initiatives, training coordination, and operational support as needed.
• Foster a positive, service-oriented, and culture-driven environment aligned with the standards of a luxury hospitality operation.
• Assist other departments on an as need basis when guest influx dictates.

Qualifications

• Associates or Bachelor’s Degree in Human Resources or equivalent 1- 3 years work experience.
• At least one year Hotel or Human Resource related work experience.
• Long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Must have basic PC knowledge, minimum typing speed of 35wpm, ability to write and communicate professionally, bi-lingual fluency a plus. 
• Must be hospitality oriented, and possess the ability to work under pressure. 
• Ability to work effectively under time constraints and deadlines.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Should possess the ability to complete multiple tasks simultaneously.