Community Site Manager (Live Onsite)

Description

About the Housing Development Corporation (HDC)

The Housing Development Corporation (HDC) is a nonprofit affiliate established by the Housing Authority of the County of Monterey (HACM) to support and expand the agency’s mission through more flexible and innovative housing solutions. While HDC falls under the broader oversight of HACM, it operates independently in many day-to-day functions—particularly in property management and asset oversight—allowing it to manage real estate holdings that are not restricted by federal public housing or Section 8 regulations.

HDC is responsible for the management, maintenance, and tenant services of properties developed, acquired, or rehabilitated through non-HUD funding sources, including tax credit and other mixed-finance models. These properties adhere to high standards of compliance and affordability while allowing for more agile decision-making, customized resident services, and operational strategies.

Employees working under HDC are dedicated to providing excellent customer service, efficient operations, and well-maintained communities. Although they are part of the larger HACM family, their work directly supports HDC’s strategic goals, ensuring the long-term sustainability and quality of housing opportunities across Monterey County.

DEFINITION/PURPOSE

Under general supervision, the Property Site Manager oversees the day-to-day operations of assigned HDC-managed properties. This role performs a full range of property management responsibilities including tenant eligibility, lease enforcement, rent collection, recertifications, customer service, unit inspections, and coordination with maintenance staff. The position may also serve as the on-site liaison for residents and contractors.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from a Property Management Supervisor. May supervise clerical support staff and on-site caretakers and provide guidance to maintenance personnel, as applicable to property operations.

ESSENTIAL JOB FUNCTIONS

• Coordinate operations of assigned HDC properties, ensuring effective and timely service delivery to residents.
• Respond to resident inquiries and complaints with professionalism, empathy, and consistency.
• Conduct new tenant leasing activities, including intake interviews, eligibility verification, unit tours, and orientation sessions.
• Perform annual and interim re-certifications of eligibility, verifying income, assets, background, and other required documentation.
• Maintain accurate tenant files, lease agreements, and program compliance records in accordance with HDC and tax credit standards.
• Monitor rent payments, issue notices for delinquent accounts, collect fees, and enforce lease terms.
• Initiate and participate in the enforcement of lease violations, including coordination of legal notices and support for eviction proceedings.
• Schedule and conduct routine property inspections (move-in, move-out, annual) and report on conditions.
• Collaborate with maintenance staff to coordinate and follow up on work orders, repairs, and unit turnovers.
• Provide referrals to residents for social services, financial assistance, and other community resources.
• Prepare reports on occupancy, collections, and property conditions, and input data into property management systems.
• Educate tenants on policies, housekeeping standards, safety expectations, and resident rights.
• Ensure properties are kept in safe, clean, and compliant condition through daily oversight and inspections.
• Participate in the preparation and execution of annual audits and regulatory inspections.
• Train, support, and evaluate assigned administrative or on-site staff as needed.

Requirements

• Knowledge of affordable housing programs, including Tax Credit and general fair housing regulations.
• Ability to interpret and apply policies, lease agreements, and regulatory requirements.
• Effective problem-solving and conflict-resolution skills with residents and vendors.
• Strong attention to detail and organizational skills for managing files and deadlines.
• Excellent verbal and written communication skills.
• Familiarity with property management software systems and Microsoft Office applications.
• Ability to multitask under pressure and maintain professionalism in tenant interactions.
• Willingness to travel to assigned sites and work independently.

LICENSES AND CERTIFICATIONS

• Possession of a valid California Driver’s License and an acceptable driving record.
• Must be insurable under HDC insurance policies.
• Possession of Tax Credit Certification is preferred. If not certified, the employee must obtain certification within six (6) months of hire.
• Bilingual fluency in English and Spanish is desirable.

EDUCATION & EXPERIENCE

• Three (3) years of full-time experience in property management, affordable housing, or community-based housing services, including at least one (1) year of tenant eligibility and lease administration.
• Associate degree in business administration, social sciences, public administration, or a related field required. A bachelor’s degree is desirable.

EEO

The Housing Development Corporation (HDC) is an Equal Opportunity Employer. The agency prohibits discrimination and harassment of any type and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.