Director of Strategic Operations @NET-A-PORTER

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.

Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.

NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

We are seeking a highly organized, execution-driven Director of Strategic Operations to partner directly with the CEO during a period of significant transformation and growth. This is a hands-on role for someone who thrives in fast-moving environments, removes bottlenecks, connects the dots across teams, and ensures priorities turn into results.

The Director of Strategic Operations ensures the CEOs priorities get executed across the organisation efficiently and consistently.  This role will act as a trusted proxy for the CEO driving execution, improving operating rhythm, and ensuring the organization stays aligned and focused. It will include administrative and strategic elements. We are looking for a doer who takes ownership, moves quickly, and continuously learns.

Here's a breakdown of what you'll be doing:

Drive Execution

• Translate company priorities into clear action plans and ensure follow-through
• Track key initiatives and hold teams accountable to timelines and outcomes
• Identify and remove bottlenecks before they slow progress
• Ensure decisions turn into execution across the organization
• Represent the CEO in meetings, decisions, and cross-functional coordination
• Step in to move initiatives forward 
• Maintain visibility into what matters most and escalate risks early

Connect the Dots

• Coordinate work across departments to ensure efforts are aligned
• Identify dependencies, gaps, and opportunities across initiatives
• Improve collaboration and information flow
• Bring structure and clarity to complex, fast-moving situations

Build Operational Discipline

• Establish and run operating rhythms (weekly reviews, planning cycles, tracking)
• Improve processes and systems to increase speed and efficiency
• Create dashboards and reporting that drive accountability
• Ensure leadership meetings are productive and outcome-oriented

Learn Fast and Adapt

• Quickly understand the business, priorities, and constraints
• Take ownership of new problems without waiting for perfect direction
• Continuously improve how the organization operates

The type of person we are looking for:

• Preferably, previous experience within a consultancy environment
• Exceptionally organized and detail-oriented
• Moves quickly and follows through reliably
• Strong problem solver who takes initiative
• Comfortable operating in ambiguity and rapid change
• High ownership mindset
• Excellent communicator who can work across all levels
• Curious and eager to learn

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependent on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.