Senior Manager, Claims

This position will be responsible for managing a team(s) of claims examiners possessing varied experience levels. This position will oversee the resolution of claims with low to high complexity and provide direction, coaching, and training. This position will report to the Dir or Senior Dir of claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Job Responsibilities

• Oversee and supervise a team of claims specialists at varying levels, including monitoring the team's workload, effectiveness, and quality
• Provide guidance on resolution of high exposure claims. coverage issues, reserve timing, and assignments of outside counsel and experts
• Assess and evaluate individual specialist and team performance, provide feedback and develop training needs
• Coordinate and communicate with other managers and stakeholders to align the team's operations with other teams within the Claims department
• Review and approve correspondence, including coverage position letters and Large Loss Reports, as well as reserves and settlements in excess of the authority of the claims handling specialist
• Make recommendations concerning reserve changes to senior Claims management and participate in review and discussion of large loss activity with internal stakeholders, including Underwriters and Actuaries
• Foster and encourage strong relationships with internal stakeholders, trading partners, and clients, and respond to inquiries timely
• Provide timely communication to Underwriters on claims, litigation developments, coverage trends, and loss mitigation
• Support Underwriting by drafting or advising on policy wordings or renewal requests and attending renewal meetings with brokers and clients, as required
• Serve as technical resource for internal stakeholders and other claims examiners 
• Participate in special projects and reports, as requested
• Travel to other Markel offices, mediations, trials, and conferences as required

Education

• Bachelor’s degree is required  

Certification

• Insurance certifications or affiliation with industry group a plus

Work Experience

• 8+ years industry experience
• 5+ years supervisory experience required
• Strong organization and time management skills
• Ability to deliver outstanding customer service – both internal and external customers
• Ability to manage teams of seasoned managers and associates

Skill Sets

• Ability to deliver outstanding customer service – both internal and external customers

• Ability to manage teams of seasoned managers and associates
• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong desire for continuous improvement
• Superior PC skills, especially in MS Word, Excel, and Outlook
• Comfortable with high volume workloads, fast-paced service standards and metric based performance assessments
• Experience working in a team-oriented, collaborative environment
• Self-directed and highly productive with no supervision required
• Ability to follow procedural guidelines and recognize situations that present exception to guidelines