[NDK] Customer Service Intern

Are you ready to gain hands-on experience and kickstart your career in the thrilling world of Sport? Nidecker Group, a leading name in board sports brands, is looking for a motivated and enthusiastic **Customer Service Intern** to join our team. This internship offers a unique opportunity to learn from experienced professionals, work on real customer interactions, and contribute to a high-energy, rider-focused organization. You’ll support our **Customer Service** function, gaining valuable insight into operations, communication, and logistics within an international action sports brand.

**Duration:** We have internship opportunities varying in lengths, 4-months to 1 year duration.

**Start date:** In order to ensure continuity, we would love to welcome our next interns from August onwards.

## Tasks

**Customer Service Support**

• Assist in resolving customer inquiries via email, chat, or phone.
• Provide accurate product and service information to customers.
• Help manage support tickets and follow up on customer issues.
• Contribute ideas to improve overall customer satisfaction and experience.
• Assist with logistics and communication for our B2B and B2C network.
• Collaborate with internal teams to ensure smooth service delivery to consumers
• Assist in resolving warranty requests from both end-consumers, shops and distributors

## Requirements

• Current students or recent graduates in related fields (Business, Marketing, Communications, Sport management etc.).
• Strong communication skills in English (additional languages are a plus).
• A customer-first mindset with attention to detail and empathy.
• Interest in outdoor or action sports — snowboarding knowledge is a bonus!
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Team-oriented, proactive, and eager to learn

## Benefits

• An opportunity to work with a renowned company at the forefront of innovation in sports and footwear.
• A supportive and collaborative work environment committed to sustainability and excellence.
• Hands-on experience working on projects and having a direct impact.
• Mentorship from our experience teams.

**Ready to Ride with Us?**

We’d love to hear from you! Drop us your resume and a cover letter and let us know what excites you the most and your ideal internship duration. Whether you're looking for a few months of hands-on experience or a longer-term gig, we’re all ears!

**About us**

Nidecker Group oversees some of the world’s top board sports brands, including Emerica, éS, Etnies, Jones, Nidecker, and Thirtytwo.

Based in Rolle, our HQ office represents some of the fastest-growing brands in the snowboarding and footwear industries and collaborates with over 60 distributors across more than 40 countries.

For further details, visit our website.