- Location
- Remote, United States of America · Remote - Brazil · Remote - South Africa
- Workplace
- Remote
- Source
- Workday
Description
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Responsibilities include, but are not limited to:
- Complete approximately 10 outbound follow up calls per day.
- Handle approximately 20 to 30 inbound calls per day.
- Maintain accurate client information and ensure all details are recorded correctly within company systems.
- Conduct outbound follow up calls to engage potential clients and encourage consultation bookings.
- Manage client intake processes and serve as the first point of contact for potential clients.
- Provide a professional, friendly, and helpful experience throughout the intake process.
- Manage and maintain the attorney’s calendar, including scheduling meetings, appointments, and personal commitments
- Follow up with clients to ensure they receive timely communication and support.
- Schedule client consultations and appointments.
- Proactively follow up with leads who have contacted the firm but have not yet scheduled consultations.
- Answer and manage inbound phone calls from leads and clients.
Requirements:
• Work schedule is Monday to Friday, 8:00 AM to 5:00 PM PST
• Candidates should have strong verbal and written English communication skills
• Candidates should have a clear communication style with an accent as close to an American accent as possible
• Required software and tools include MyCase, RingCentral, Outlook, Teams, Word, Excel, calendar management tools, OneDrive, and Adobe Acrobat
Work Shift:
8:00 AM - 5:00 PM [PST][PDT] (United States of America)Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
