Manager, Palliative Care Program

Job Number: JR106573 Job Title: Manager, Palliative Care Program Union: Union: Job Category: Management Hospital Location: General Site Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $68.58 - $79.504 Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Reporting to the Director, Mental Health, Oncology and Palliative Care, this position is responsible for providing creative and innovative leadership ensuring the delivery of quality patient care within the Palliative Care program. The scope of the role involves providing management, administrative and clinical leadership to all staff in a supportive, empowering manner while facilitating the effective and efficient use of staff resources, flow of patients and timely management of incidents or issues.  

Strategic leadership is a key responsibility in this role, ensuring program activities align with the hospital’s strategic plan. This includes contributing to the program’s vision and collaborating with partners to identify opportunities for growth and innovation. The role also encompasses responsibility for financial and human resource management, oversight of clinical operations, the promotion of safe, efficient, and patient centred care, and the strengthening of team effectiveness within a Professional Practice Model.

As a member of the program leadership team, the Manager works collaboratively with physicians and other health-care professionals to support the effective delivery of patient care services. In addition, the Manager is responsible for the day-to-day operations the department, with an ongoing commitment to enhancing the patient and family experience.

Company Vacancy/Request for Transfer:
The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Responsibilities:

• Develop and implement the clinical service, functional and strategic plans for the departments in alignment with SHN’s strategic plan and in collaboration with the broader program leadership teams,
• Identify the organizational supports and structures required for the safe and efficient operation of the department,
• Enhance and build further community linkages and partnerships to support patients and their families,
• Foster a professional practice environment that encourages an interprofessional approach to patient care,
• Ensure patient care is delivered in accordance with professional practice and corporate standards,
• Manage all aspects of employee relations including human resource planning, recruitment, performance management, coaching, mentoring and professional development,
• Support the development of new innovative programs, outreach activities and engagement initiatives,
• Manage the financial, human, physical space and equipment resources of the department in alignment with SHN’s strategic plans,
• Develop effective processes for selecting, evaluating and maintaining material/equipment that support patient care,
• Build and maintain effective interdepartmental relationships and team-focused culture, and,
• Identify opportunities and initiatives for continuous improvement in the patient and family experience.

Requirements:

• Baccalaureate degree in Nursing or Health Administration with membership in relevant professional association; Master’s Degree preferred
• Minimum of five (5) years recent leadership experience coupled with a strong clinical background in Palliative Care
• Demonstrated ability to:
  • Establish effective interpersonal relationships and collaborate with interdisciplinary teams and external regional partners
  • Support and initiate quality management activities
  • Manage multiple competing priorities in a fast-paced environment
• Demonstrated experience and skills in:
  • Project management
  • Human resources and financial management
  • Change management and problem solving
• Excellent interpersonal skills and experience in working within a unionized environment (negotiation, conflict resolution/management, and mediation)
• Experience working with, and a demonstrated commitment to utilization of Lean methodologies and principles, or equivalent
• Proven leadership ability with a track record of developing strong teams
• Demonstrated pattern of good attendance and work performance
• Proficiency in Microsoft Word, Excel, PowerPoint
• Excellent oral, written and interpersonal communication skills
• Demonstrated understanding of, and a commitment to, SHN’s comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participation in regular in-service education,
• Demonstrated commitment to customer service when interacting with patients, colleagues, volunteers and other members of the community
• Ability to travel between sites as required

Assets:

• Ability to speak another language is an asset

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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