Fleet Claims Processor

Job Title

Fleet Claims Processor

Job Category

Business Support Services

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc. (HYMH), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Fleet Claims Processor at our facility located in Greenville, NC.

As a Fleet Claims Processor, you will process incoming Fleet Claims as submitted by the Dealer network.  Evaluate submitted claims to determine accurate processing.  Communicate with dealers for input or missing documentation as necessary.  Administer all Fleet guidelines when evaluating and processing claims. Administer warranty policy guidelines for reimbursement of dealer claims.     

Who you are:

• Perform analysis of incoming claims, inclusive of all segments of claim. 
• Ensure claims are coded properly to support proper billing and data analysis. 
• Support the Business Management System by following processes documented in the MasterIndex.
• Ensure all claims adjusted or denied are properly supported by the use of a descriptive denial\adjustment code. 
• Escalate, via a descriptive email, where dealers continually fail to follow program requirements. 
• Process claims in a manner to support customer driven deadlines for billing or data analysis.
• Ensure Customer Specific Processing Guidelines are followed when processing claims.  Follow all departmental procedures for processing and follow-up on claims as set out in departmental policies and DCNs.

What you will do:

• Ensure timely and accurate processing of assigned Fleet claims. 
• Ensure all claims are processed within 5 days of claim receipt date on average. 
• Keep claims issues/comments up-to-date on reports to ensure stakeholders are notified to help resolve.
• Support organizational financial goals.
• Ensure appropriate back-up when out-of-office for processing and claims review. 
• Support all projects assigned by Manager including support of call center as requested.

What you will need:

• High school diploma or equivalent; Degree preferred.
• BS degree and 1 year work experience preferred
• AS degree and 3 years work experience preferred
• 5+ years with no degree

Skills, Experience & Abilities:

• Yale and Hyster product systems.
• Experience with Dealer submission systems and (NWO) utilization
• Experience with Warranty Policy and Procedures
• Forklift Truck Knowledge, preferred
• Proficient communication skills 

Who we are: 

HYMH designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years. 

What we offer: 

Hyster-Yale Materials Handling, INC offers competitive pay, tuition reimbursement, supportive work environment, hybrid and remote work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

#LI-TH1

#LI-HYBRID

Job Type

Permanent

Time Type

Full time40

Travel Required

None

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled