- Salary
- £37k+
- Location
- Leicester
- Type
- Full-time
- Department
- Management
- Seniority
- Lead
- Source
- Pinpoint
Description
Portfolio Team Leader
Department: YUR - 2035 - Commercial
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Senior Commercial Manager
Compensation: £37,000 / year
Description
Reports to: Senior Commercial Manager
Location: Leicester LE3 5BZ - Fully office-based role
Working hours: Monday to Friday, 37.5 hours a week
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based on our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.
As Team Leader, you will be responsible for leading a team of Portfolio Account Managers alongside direct management of a Portfolio Coordinator who supports the team’s day-to-day operations.
This role combines strategic leadership with operational excellence—ensuring high performance across complex account portfolios while maintaining strong delivery standards, efficiency, and service quality. You will play a key role in driving commercial outcomes, supporting complex deals, and enabling your team to succeed through effective coaching, structure, and support.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.
Location: Leicester LE3 5BZ - Fully office-based role
Working hours: Monday to Friday, 37.5 hours a week
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based on our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.
As Team Leader, you will be responsible for leading a team of Portfolio Account Managers alongside direct management of a Portfolio Coordinator who supports the team’s day-to-day operations.
This role combines strategic leadership with operational excellence—ensuring high performance across complex account portfolios while maintaining strong delivery standards, efficiency, and service quality. You will play a key role in driving commercial outcomes, supporting complex deals, and enabling your team to succeed through effective coaching, structure, and support.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Lead, coach, and develop a team of Portfolio Account Managers, driving high performance and accountability • Set clear objectives aligned to revenue growth and portfolio performance
- Conduct regular performance reviews, providing structured feedback and development plans
- Foster a high-performance culture focused on ownership, proactivity, and commercial delivery
- Provide oversight on high-value deals, ensuring alignment with business objectives and risk appetite
- Drive portfolio performance ensuring customer lifetime value is central
- Ensure consistency and quality in account management practices across the team
- Oversee workload distribution and resource planning to maintain efficiency and SLA adherence
- Act as an escalation point for complex partner or commercial issues
- Drive operational improvements to enhance partner experience and internal efficiency
About Yü
If you have what it takes you could be just what we’re looking for…
- Proven experience managing service teams
- Strong commercial acumen, with the ability to make strategic pricing and negotiation decisions
- Advanced stakeholder management skills, with the ability to influence at a senior level
- Strong analytical and problem-solving capability, particularly in complex commercial scenarios
- Ability to balance strategic thinking with delivery and execution
Benefits
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YUMP
Skills
Customer ServiceNegotiation
