Senior Change Manager

Department: Project Services and Change

Location: London

Position type: Permanent

What the hiring manager says

“In this exciting new role, you will work with varied stakeholders across the GSMA to translate and embed digital transformation into our business. You will bring our people on a change journey, equipping them with the awareness, knowledge, and skills to embrace change, through a people-first approach. If you are passionate about driving the successful adoption of digital transformation initiatives, to create cultural shifts and business growth, we would like to hear from you.”

Anna Campbell, Head of Project Services and Change

About the Team

The Project Services Team in the GSMA provides project management capabilities to deliver change initiatives across the mobile industry. Working in close partnership with and subject matter experts within the GSMA and from across the mobile industry, the Project Services team manages a wide range of projects in all areas of the organisation, including Technology, Product Development, Marketing and Events, as well as internal facing projects in IT, Finance and HR.

As part of the project delivery, the Project Services team also provides change expertise to GSMA projects to guide the implementation of change initiatives within the organisation.

Project Services is the delivery engine for projects across the GSMA. As well as delivering projects to agreed cost, quality and timelines, the Project Services team maintains a strong focus on delivering benefits to our colleagues, our members and to the mobile industry.

About the Role

As a Senior Change Manager in the Project Services team, you will be part of the delivery of GSMA projects and provide change management support to the team delivering these projects.

You will be asked to lead change management activities to deliver successful projects across the portfolio. You will also help build out our change management structure in the team and supporting a team of change managers in delivery.

Key Responsibilities

Project Services & Change Support

• Support the Head of Project Services and Change in building the change management framework, standards, processes and templates to be adopted by the team and wider organisation
• Work alongside the Head of Project Services and Change and the PMO to inform and engage the organisation in adoption of Change Management processes, advocating for embedding change practices across the GSMA
• Work with the Project Services Project Management team to ensure adoption and use of the change management framework by the project management team
• Work effectively alongside the PMO to support best practice and maintain change management standards
• Monitor change process, update and refresh as necessary and ensure any updates or new templates or structures are shared with the team and wider organisation as needed
• Support the Head of Project Services and Change in understanding change manager resourcing needs when project requests are received from the organisation
• Work with the PMO to define and track success measures for project change
• Provide line management to a small team of Change Managers, supporting them as needed

Project Delivery

• Support internal stakeholders across the business with adopting and following change management processes
• Lead change management activities, using tools and processes to support adoption of changes required by a project
• Develop change and transition plans for projects and help deliver against these plans including objectives, timelines and KPIs
• Assess change impact of projects and work with the Project Manager to integrate change management activities into the project plan
• Support Project Managers with managing change throughout the project life cycle
• Work with the Project Managers to develop communications approach for projects, and play an active role in ensuring good stakeholder communications from the project team
• Identify training needs and best learning solutions for the project
• Develop training plans as needed and work with the project team and the GSMA People Development team to provide training as required

About You

This is a hands-on role with successful candidates required to be self-motivated and able to work effectively, with limited supervision.

You will display the following qualities:

• Demonstrate the GSMA’s values and contribute to a positive work environment
• Consistently follow through on commitments and can be relied upon at all times
• Remain flexible in changing circumstances
• Prioritise tasks and manage time effectively
• Independently find solutions to problem
• Take ownership of own responsibilities

Capabilities:

You will need the following skills:

• Demonstrable experience in designing and delivering project and programme change across global organisations through a range of different formats
• A solid understanding of how people go through change and the change process
• Experience with and deep knowledge of change management principles, methodologies and tools
• Experience in implementing best in class training tools to support a multichannel training approach where appropriate
• Experience of delivering training and change activities as part of digital transformation programmes – including SaaS platforms such as Microsoft, Salesforce and Workday
• An ability to use a range of communications methods effectively, including email, instant messaging, telephone and face-to-face conversation
• High aptitude for stakeholder identification and management
• Networks well with new colleagues or those in other locations/departments
• A good understanding of project management practices, processes, tools and phases of the project lifecycle – basic understanding of waterfall, agile, or other delivery methods
• Experience of working in an international and cross-cultural environment would be beneficial
• A willingness and confidence to present to various stakeholders of different seniority
• Excellent written and verbal communication skills
• Good office IT skills, at least including Microsoft Office products
• Good attention to detail and use of ‘plain’ English in communications
• Change Management certification or equivalent experience desired

About Your Skills

The key skills for this role are:

• Communication
• Delivery
• Influence
• Stakeholder Management
• Leadership

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact [email protected] with your request.

Contract type

Regular

Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.