- Location
- Makati City
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Lead
- Education
- Bachelor
- Closing date
- Today
- Source
- CareersPage
Description
Work Setup: Monday to Friday, 9:00 AM - 6:00 PM; Full Onsite
Location: Makati
Industry: Events Industry
Key Responsibilities:
- Manage day-to-day IT operations by ensuring the prompt resolution of hardware, software, network, and system issues while consistently meeting service level objectives.
- Supervise and mentor the IT team by coordinating workloads, providing guidance and coaching, evaluating performance, and promoting a productive and high-performing work environment.
- Administer and maintain IT infrastructure, including servers, networks, Microsoft 365, Active Directory, cloud platforms, endpoint devices, and security solutions to ensure system reliability, security, and business continuity.
- Work closely with internal departments, vendors, and cross-functional teams to deliver IT initiatives, support system implementations and upgrades, and drive continuous process improvements.
- Oversee IT documentation, asset management, software licensing, and technical reporting while ensuring compliance with organizational policies, regulatory requirements, and security standards.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a closely related discipline.
- Minimum of five (5) years of experience in IT operations, technical support, or IT infrastructure administration.
- At least one (1) year of proven experience in supervising or leading an IT support team.
- Practical experience with Microsoft 365, Active Directory, networking, cloud technologies, and IT service management (ITSM) tools.
- Strong English communication skills, with demonstrated leadership abilities and the capability to effectively manage stakeholder relationships.
Skills
Compliance
