- Location
- Grand Rapids, MI, United States of America
- Type
- Part-time
- Source
- Workday
Description
Hours: Part-Time, 20 hours p/week; Monday - Friday 3:00pm to 7:00pm
Compensation based on experience, starting from $23.45.
Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary
Performs Spanish certified medical interpretation and translation between medical staff, patients and families. Coordinates the provision of certified medical interpretation and translation services for all rehabilitation hospital service lines.
Essential Job Responsibilities
Adheres to the NCIHC (National Council of Interpreters in Health Care) Code of Ethics
Assists with scheduling and other tasks during down time
Understands and communicates to staff the proper use of interpreting services and tools
Knows how to use and locate interpretation tools (ipad, phones, etc) that the hospital service lines use to ensure communication needs of our patients are being met.
Maintains or exceeds productivity expectations
Maintains policies and procedures related to interpreter and translation services
Follows the Mary Free Bed Standards of Behavior
Uses all technology available to meet the interpretation needs of the patients for all hospital service lines
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Demonstrated ability to interpret for multiple medical disciplines for patients/families from English to Spanish and vice versa.
Two-year associate’s degree in Business, Finance, Health Care and/or a minimum of two years of experience in both professional and hospital interpreter services.
Completion of a 40-hour healthcare interpreter training class
Competency in Microsoft Office Suite and ability to quickly adapt to new technology
Able to work independently at a high level of efficiency.
High emotional intelligence to manage dynamic social interactions.
Detail-oriented.
Highly organized to handle multiple tasks throughout the day.
Outstanding written and oral communication skills, understanding and effective use of both verbal and non-verbal communication.
Ability to assist with daily interpreter reports to assure coverage and prevent double-bookings/late cancellations.
Maintain the highest standards of honesty, integrity, and proactive communication.
Active listening skills, ready availability, and high visibility.
Proactive and ongoing personal skill development.
Preferred Job Qualifications
Ability to obtain CCHI certification within 1 year of employment
Physical Requirements for Essential Job Qualification
None
Occasionally
(Less than 1/3)
Frequently (1/3 to 2/3)
Majority (More than 2/3)
Remain in a stationary position
x
Traverse or move around work location
x
Use keyboard
x
Operate or use department specific equipment
x
Ascend/Descend equipment or ladder
x
Position self to accomplish the Essential Functions of the role
x
Receive and communicate information and ideas for understanding
x
Transport, position, and/or exert force
Up to 10 pounds
x
Up to 25 pounds
x
Up to 50 pounds
x
Up to 75 pounds
x
More than 100 pounds
x
Other weight: Up to pounds
Other
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected].
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
