Customer Service/Sales Representative - Insurance

Aurora Insurance Services, a division of First Continental Mortgage, primarily focuses on writing home, auto, and life insurance with a strong emphasis on home insurance through our affiliate mortgage companies and their respective home builders.

We are seeking an experienced Customer Service Representative who thrives at multitasking in a high-volume setting for our Houston OR Dallas office. This role can be remote or partially remote for a well-qualified candidate.

Key Responsibilities

• Assist with client policies and marketing/email campaigns.
• Respond to requests/leads via phone or email in a prompt and professional manner.
• Transacting policy changes.
• Customer acquisition by building a strong rapport with current and prospective clients.
• Provide quotes as requested.
• Cross-selling.
• Policy renewal offerings.
• Request missing and/or required information from client by phone, via email, or letter.
• Other duties as assigned.

Requirements

• Must be General Lines Licensed.
• Excellent communication and interpersonal skills, including phone etiquette.
• Adept at time management and multitasking.
• Skillful in Microsoft Office including Microsoft Word, Outlook, and Excel.
• Knowledge of the EZLynx is preferred but not required.
• Applicants with strong management skills can potentially grow into a future managerial position as the company grows.

What Aurora Offers

We offer a competitive compensation package including base salary, where you will be rewarded for your performance and recognized for delivering a high level of customer service. Other benefits include:

• Medical, Dental, and Vision
• FSA, Life, Supplemental Life, Supplemental Insurance
• 401(k)
• Vacation and Sick Time