Salesforce Solution Analyst

Entity:

Finance

Job Family Group:

IT&S Group

Job Description:

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Solution Analyst at BP Business Sol (HC), you will play a crucial role in demonstrating data to drive business solutions, working across various data functions to ensure data quality, integrity, and accessibility for informed decision-making.

Responsibilities:**

- Support the governance of template solutions and bring design changes through the relevant design authority or forum.
- For approved demand, understand business requirements and complex business processes and scenarios and translate / break these down into a simplified set of requirements for which solutions can be investigated.
- Propose design for global standard solutions to meet business needs.
- Explain concepts and solutions to technical and non-technical collaborators.
- Prepare or provide input to functional specifications for solution design.
- Support the preparation, structure, and delivery of presentation materials for template familiarization, template fit-gap, solution design, user training and team knowledge sharing.
- Support template fit gap and user training sessions
- Support peer review process for design changes, providing input and feedback.
- Identify, analyze, and delineate problems.
- Investigate and resolve solution incidents and conduct root cause analysis.
- Identify designs that need multi-functional input.
- Advise others on integration considerations for interfaces coming from external systems.
- For new designs or changes to design, provide testing scenarios to ensure the solution is robust.
- Understand, adopt, and embrace agile principles and agile ways of working.
- Where agreed, act as Solution Integration Lead for specific projects, providing support to the project teams and their interaction and solution needs with the rest of the solutions team.

Essential Education & Experience
- Suitably qualified professional with bachelor's in computer science/engineering/technology degree or similar education background

- Strong presentation and communication skills, including the ability to articulate complex processes and influence a wide range of collaborators.

- Passion and experience in capturing business requirements and improving processes and systems. - General understanding of systems deployment activities.

- Ability to work and collaborate within a virtual global team environment

- Ability to priorities effectively.

- Ability to learn and be the authority on template solutions

- Ability to formulate and solve problems -

- Ability to build strong relationships with business collaborators, technical teams and delivery teams.

Product Experience & Expertise 
- Strong knowledge and experience in Salesforce as technology

- Deep knowledge of procurement processes, supplier interaction and management.

- Good understanding of digital adoption tools such as WalkMe.

- Knowledge of Salesforce platforms - specifically service cloud functionality and configuration.

- Salesforce admin certification is mandatory

- Experience in Agentic AI would be preferable

Desirable Experience
- 7+ years of relevant work experience with systems and process design with deep technical knowledge in Salesforce

- Experience working in a multi-national organization

- At least 3 + years of experience of system design

- Knowledge on AI and relevant AI tools/technology
 

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.