PM Server – Limestone Rooftop

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Cambria Hotel Austin Downtown, we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the surrounding communities. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at Cambria Hotel Columbia Downtown with Pyramid Global Hospitality can mean for you!  

What you will have an opportunity to do:

Location: Cambria Hotel Downtown Austin
Department: Food & Beverage
Outlet: Limestone Rooftop
Position: PM Server
Reports To: Food & Beverage Management

Position Summary

Limestone Rooftop at Cambria Hotel Downtown Austin is seeking an energetic and service-focused PM Server to join our Food & Beverage team. This position is responsible for providing exceptional dinner and evening dining service in a fast-paced, high-volume rooftop restaurant and bar environment.

The ideal candidate is friendly, attentive, dependable, and able to confidently manage multiple tables while maintaining a high level of hospitality and accuracy. The PM Server will create memorable guest experiences by anticipating guest needs, providing knowledgeable and timely service, and ensuring each guest leaves with a positive impression of Limestone Rooftop and Cambria Downtown Austin.

Essential Duties & Responsibilities

• Provide friendly, attentive, and professional service to guests throughout their dining experience.
• Greet guests promptly, present menus, and provide knowledgeable information about food, beverages, and daily specials.
• Accurately take food and beverage orders and enter orders into the point-of-sale (POS) system.
• Ensure orders are delivered accurately, efficiently, and according to established service standards.
• Monitor guest needs throughout the meal and provide timely refills, additional items, and other requested services.
• Maintain knowledge of menu items, ingredients, preparation methods, allergens, and beverage offerings.
• Make appropriate recommendations and promote food and beverage offerings when applicable.
• Check on guests regularly to ensure satisfaction and address concerns promptly and professionally.
• Process guest checks and payments accurately and efficiently.
• Maintain assigned tables and service areas in a clean, organized, and presentable condition.
• Assist with opening, closing, and side-work duties as assigned.
• Follow all food safety, sanitation, alcohol service, and hotel operating standards.
• Communicate effectively with kitchen, bar, host, and management teams to ensure smooth service.
• Assist fellow team members as needed and contribute to a positive, team-oriented work environment.
• Respond appropriately to guest concerns and notify management when additional assistance is needed.
• Maintain a professional appearance and follow established grooming and uniform standards.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• Previous serving experience in a restaurant, hotel, bar, or high-volume hospitality environment preferred.
• Strong customer service and communication skills.
• Ability to work efficiently and remain calm in a fast-paced environment.
• Ability to multitask and manage multiple tables while maintaining attention to detail.
• Strong knowledge of food and beverage service practices.
• Ability to accurately handle cash, credit card transactions, and POS systems.
• Must be able to work evenings, weekends, holidays, and other high-volume business periods as required.
• Must be able to work effectively as part of a team.
• TABC certification and Food Handler certification, if required, or ability to obtain within the required timeframe.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to carry and safely transport food, beverages, trays, and other service items.
• Ability to bend, reach, lift, and carry items as needed to perform essential job duties.
• Ability to work in a busy, fast-paced restaurant and rooftop environment.

What We’re Looking For

We are looking for a team member who takes pride in hospitality, enjoys working with people, and thrives in a high-energy environment. The ideal PM Server is someone who can deliver polished, attentive service while keeping up with the pace of a busy rooftop restaurant and bar.

If you are passionate about creating memorable guest experiences and enjoy being part of a dynamic hospitality team, we would love to have you join Limestone Rooftop at Cambria Hotel Downtown Austin.

What are we looking for?

Compensation:

$12

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$12

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.