Epic Cadence Application Coordinator

What You'll Do

Discovery & Workflow Assessment

• Conduct a comprehensive review of current scheduling workflows, standard operating procedures, and Epic Cadence configurations.
• Perform stakeholder interviews with operational, technical, training, and compliance teams.
• Document current-state ("as-is") workflows, process handoffs, pain points, and data flows.
• Evaluate technical and operational constraints impacting scheduling performance.
• Develop gap analyses and prioritized recommendations for improvement.

Requirements Gathering & Solution Design

• Facilitate workshops to capture business and technical requirements.
• Define success criteria, acceptance requirements, and key performance measures.
• Develop multiple solution options, including quick-win opportunities and longer-term strategic improvements.
• Present recommendations, implementation approaches, timelines, and risk considerations.

Workflow Redesign & System Configuration

• Design future-state ("to-be") scheduling workflows and process maps.
• Configure Epic Cadence functionality to support redesigned workflows.
• Update system settings, roles, permissions, and scheduling configurations as needed.
• Create and execute testing plans, including configuration validation and unit testing.
• Coordinate User Acceptance Testing (UAT) activities and incorporate stakeholder feedback.

Training & Adoption Support

• Partner with training and instructional design teams to support role-based training development.
• Assist in creating job aids, quick-reference guides, knowledge base articles, and training materials.
• Support instructor-led training sessions and train-the-trainer activities.
• Develop post-go-live support plans and adoption strategies.

Go-Live & Stabilization

• Support implementation planning, including cutover activities, communications, risk mitigation, and rollback planning.
• Provide onsite go-live support.
• Monitor adoption metrics, workflow effectiveness, and issue resolution.
• Document lessons learned and recommendations for ongoing optimization.

Required Qualifications

Epic Experience

• Active Epic Cadence Certification (required).
• Epic Referrals certification or experience preferred.
• Experience supporting Epic scheduling workflows within healthcare environments.

Functional & Technical Skills

• Strong experience performing workflow analysis, system assessments, and business process improvement initiatives.
• Experience gathering requirements and translating business needs into Epic configurations.
• Hands-on experience with Epic build, testing, implementation, and optimization activities.
• Experience creating test plans, executing testing, and facilitating User Acceptance Testing.
• Ability to investigate, analyze, and resolve workflow and system issues.
• Experience developing Epic reports, dashboards, or working with reporting teams to support operational decision-making.
• Strong documentation and process improvement skills.

Professional Skills

• Ability to manage complex projects and competing priorities.
• Excellent stakeholder engagement and facilitation skills.
• Experience leading meetings, workshops, and cross-functional discussions.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Strong customer service and relationship management skills.

Preferred Experience

• Experience supporting healthcare operations in highly regulated environments.
• Experience with scheduling optimization initiatives.
• Experience working across multiple facilities or complex operational settings.
• Familiarity with change management, user adoption, and training initiatives.
• Experience supporting large-scale Epic workflow redesign and implementation projects.

Travel & Onsite Requirements

This role includes both remote and onsite responsibilities.

Candidates should be able to:

• Travel between designated facilities as needed.
• Participate in onsite workflow assessments and stakeholder meetings.
• Provide onsite implementation and go-live support.
• Pass required background screening and facility clearance requirements.

Anticipated onsite commitments include:

• Approximately 2–3 weeks during the initial discovery and assessment phase.
• Approximately 1–2 weeks during go-live and stabilization activities.

Location: Hybrid / Remote with Required Onsite Travel

Duration: Through November 15, 2026 (Potential Extension)

Company: Novacoast Staffing Services