FACILITY RENTAL SPECIALIST

GENERAL DESCRIPTION

This position is responsible for assisting with the rental of facility space for the purpose of social gatherings, parties, etc. within the Center of Recreational Excellence (CORE) and is responsible for providing exceptional customer experience.  This position will market and provide information about the many rental opportunities provided by the CORE, in addition to providing assistance in securing rental reservations to all parties who call or come in inquiring about rentable space. 

ESSENTIAL DUTIES

• Provides efficient and courteous customer service to all individuals. 
• Shows and explains all of the rentable spaces within the facility, to include all of the various options available to the customers based on the type of event and the specific space they choose to rent. 
• Assists the customer in arranging the details of their event, while maintaining the requirements and policies of the CORE, documenting in writing and that staff is aware of the requirements and needs of each event. 
• Answers calls and returns messages promptly. 
• Has knowledge of all activities within the CORE, not just the facility rentals. 
• Ensures all required documentation, deposits, etc. are completed prior to event taking place.  
• Prepares the facility and the rentable spaces for events as scheduled and expected. 
• Ensures staff meets customer expectations and the CORE’s commitment to facility rentals. 
• The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

NON-ESSENTIAL DUTIES

May serve on various employee committees, as required and assigned.

WORK BEHAVIORS

• Follows and complies with all instructions given by supervisory staff and chain of command.
• Exhibits a positive attitude and displays appropriate conduct.
• Creates positive relationships with the public, co-workers and supervisors and treats all persons with appropriate respect.
• Complies with work schedule and fulfills job responsibility commitments.
• Completes job assignments in a conscientious and thorough manner.
• Adheres to Laws, Department and Division policies and procedures and supports organization objectives.
• Listens with comprehension and communicates accurately, clearly, and concisely to facilitate an efficient operation.
• Complies with safety rules and appropriately maintains and uses equipment and material.  
• Maintains confidentiality of matters relating to the City at all times.
• Demonstrates self-initiative in performing routine tasks as in accordance with standard operating procedures and standard operating guidelines.
• Performs other duties as assigned by supervisor and chain of command.
• Adheres to assigned work schedule, which will include irregular hours, including days, evenings, weekends and will require flexible scheduled hours for days off. 
• Implements the CORE mission and philosophy. 
• Immediately reports suspicious or inappropriate behaviors or abuse.

 Education and Experience:
Graduation from high school or high school equivalency (HSE) preferred.  Customer service experience preferred.

Knowledge, Skills, and Abilities:

• Applicant must be dependable.  
• Applicant must be available to work flexible hours.
• Ability to work in a team atmosphere.  
• Ability to utilize basic computer skills.
• Ability to maintain positive and effective working relationships
• Must have exceptional customer service and communication skills.
• Must be able to function effectively in a fast-paced environment.        
• Must be able to deal with people under stressful and demanding situations.
• Proficient in verbal and written communication.
• Bilingual preferred.

LICENSING AND CERTIFICATIONS

• Valid state issued driver’s license preferred.
• Ability to obtain CPR/AED/First Aid for adults and children certification within 30 days of hire.

SUPERVISION RECEIVED
Work under the general supervision of the Guest Services Coordinator, CORE Facility Director, and Recreation Director.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  
The employee will be required to assist in setting up and putting away tables, chairs, and other types of items used in the facility.  The employee must occasionally lift and/or move up to 25 pounds. The employee may be required to be on their feet for extended periods of time.
 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.