Patient Services Manager 1

Role Overview

Are you a motivated, hands-on leader who thrives in a fast-paced healthcare environment? Do you enjoy developing teams, driving operational excellence, and creating an outstanding patient experience?

 

Sodexo is seeking a Patient Services Manager 1 to join our team at Yale New Haven Health in New Haven, CT—one of the nation's leading academic healthcare systems.

 

This is an excellent opportunity for an emerging leader who is eager to learn, passionate about service excellence, and looking to grow within a global organization. If you're ready to take the next step in your leadership career, we'd love to hear from you!

What You'll Do

As the Patient Services Manager, you'll serve as a key operational leader responsible for delivering exceptional patient dining services while ensuring efficient daily operations.

 

Responsibilities include:

• Oversee daily patient food service operations, including kitchen support, tray line, meal delivery, and tray retrieval
• Lead, coach, and develop a team of approximately 25 union frontline employees
• Ensure patient meal service meets Sodexo and hospital standards for quality, safety, and customer satisfaction
• Monitor staffing levels, workflow, and operational performance to ensure efficient service delivery
• Manage payroll processes and support daily labor management activities
• Partner with nursing and hospital leadership to enhance the patient experience and resolve service concerns
• Ensure compliance with food safety, sanitation, regulatory, and hospital policies
• Utilize technology platforms to support patient dining operations, reporting, and performance metrics
• Foster a culture of accountability, teamwork, and continuous improvement

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

The successful candidate will have:

• Previous supervisory or management experience in food service, hospitality, healthcare, or a related operational environment
• Experience leading and developing frontline teams in a fast-paced setting
• Union management experience is strongly preferred
• Experience with payroll systems and food service technology is a plus
• Strong communication, organizational, and problem-solving skills
• A passion for delivering exceptional customer service and improving the patient experience
• A willingness to learn, adapt, and grow within a large healthcare organization

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience