- Location
- Melbourne Support Office, Australia
- Type
- Full-time
- Seniority
- Entry
- Closing date
- Today
- Source
- Workday
Description
Love being the person who keeps everything organised, solves problems before they become problems, and gets a genuine thrill from ticking things off a list?
We are looking for a digitally savvy, detail-obsessed, and proactive coordinator to join our eCommerce Projects Team. This is the perfect opportunity for someone wanting to build a career in project coordination, digital operations or eCommerce while gaining exposure to exciting projects that impact thousands of customers every day.
If you are curious, organised and enjoy working with both people and technology, keep reading.
The Five Reasons This Role Is Never Boring
You are the first point of contact for website and app support requests, helping keep our digital operations running smoothly by prioritising, tracking and resolving issues.
From website glitches to app issues, you will investigate problems, document them clearly and work closely with developers to see fixes through to completion.
You will conduct User Acceptance Testing (UAT) across our websites and apps to ensure new features and updates deliver a seamless customer experience.
Whether it's onboarding a new brand, coordinating project tasks or helping deliver enhancements, you'll play a key role in bringing ideas to life.
You will work across customer service, operations, stores and development teams while maintaining project documentation, release notes and status updates that keep everyone aligned.
What It Takes to Thrive in This Role
Experience with tools such as Jira, Confluence, Zendesk, Monday.com or similar (highly regarded)
Exposure to Shopify, retail, eCommerce or customer support environments (desirable but not essential)
Confidence managing multiple priorities at once
An interest in eCommerce, digital platforms and project coordination
Exceptional organisation skills and strong attention to detail
Together we make an impact for pets, their people and our planet.
You will be joining a supportive team that values collaboration, learning and growth, with opportunities to build project management skills, work on meaningful digital initiatives and be surrounded by people who genuinely love what they do.
Ready to launch your career in eCommerce and digital projects? Apply now and help us create incredible online experiences for pet parents across Australia and New Zealand.
Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation
Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves
At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community
