Inside Sales Representative

Description

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries with over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.

We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 75,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.

Our culture of continuous improvement, safety, and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.

Position Objective:

We are seeking a motivated and results-driven individual to join our Commercial Operations team.  The Inside Sales representative will be responsible for reaching out to potential and/or existing customers over the phone or via email, with the goal of increasing sales and gathering feedback.  This role will increase sales closure rates via outbound calling and email communication for Aftermarket opportunities up to $10K.  This role has the potential of performance-based incentives. 

Key Accountabilities:

• Make outbound calls to potential or existing customers based on provided Salesforce opportunity list.
• Engage in friendly and professional conversation with customer to support opportunity conversion into a sales order.
• Monitoring and management of active Aftermarket Sales Quotes (salesforce.com opportunities) up to $10K in a specific geographic territory or customer base.
• Ensure accurate and timely updates of salesforce.com opportunities including opportunity status, key activities and expected close dates. 
• Follow provided scripts and guidelines to ensure consistency and compliance in all calls.
• Meet or exceed daily, weekly, and monthly call quotas and sales conversion goals.
• Support accurate sales forecasting by keeping opportunity data up to date.
• Work with leadership to identify areas where the inside sales process can be improved or streamlined.
• Collaborate with customer service and others as required. 
• Performs other duties as assigned.

Requirements

Position Requirements:

1. High school diploma or equivalent is required. Associate or Bachelor’s degree preferred;
2. Three (3) years’ prior experience in outbound calling, telemarketing or customer service is preferred;
3. Excellent verbal and written communication skills;
4. Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook);
5. Prior CRM experience, salesforce is preferred;
6. Prior SAP experience and SAP proficiency is desired;
7. Industry knowledge/experience is desired;
8. Duties require excellent verbal and written communication;
9. Goal-oriented and results-driven with the ability to work independently;
10. Ability to handle rejection and maintain motivation;
11. Strong organizational skills and attention to detail;
12. Must have ability to calculate figures and amounts such as discounts, commissions, and percentages.  Must have ability to apply basic algebra and geometry.