Call Center Representative

About Washington Health Medical Group (WHMG)

Serving the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California. In support of WHMG’s mission to serve the community with the highest quality health care, WHMG’s commitment to the patient first ethic and ensuring an excellent patient experience are strategic priorities. This is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care.

For more information, visit our website at https://www.mywtmf.com/

essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Manages a high volume of incoming calls in a timely, professional manner using the patient first ethic.
2. Screens calls appropriately to assess patient needs and directs patients to the appropriate clinic when necessary.
3. Schedules appointments for primary care, specialty and surgical clinics.
4. Collects and verifies insurance information for patients, dependents and guarantors.
5. Utilizes the Epic system to update demographic information, schedule appointments, verify insurance, and gather any other information required
6. Refers patients to medical staff for any and all medical advice.
7. Answer general questions and provide information to patients.
8. Performs related tasks and assignments as necessary.
9. Complies with established organizational policies and procedures of WTMF.

other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

physical demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds.

qualifications and education requirements

1. High school graduate or GED.
2. 2 years of experience in customer service.
3. Medical office experience preferred.

preferred skills

1. Communication proficiency
2. Ethical Conduct
3. Flexibility
4. Initiative
5. Time Management