Kitchen Manager

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Position Summary:

The Kitchen Director role is the organizational leader who sustainably grows the health of the local brand and restaurant with a focus on the Back of House Team.

Key Job Responsibilities:

• Embodies restaurant and company mission and vision

• Creates long-term organizational goals for growth with DOO 

• Communicates mission, vision and goals to organization and team

• Assesses food safety and quality regularly and creates & owns systems and processes that support improvement. 

• Maintains equipment & supply ordering

• Regularly explores pathways updates & ensures team is aligned

• Plans long-term employee development and team growth

• Builds intentional relationships encouraging two-way dialogue

• Motivates team to achieve departmental goals 

• Completes interviews for department

• Coaches Managers primarily to coach and develop Supervisors

• Conducts weekly Manager meetings or 1-on-1’s

• Conducts leadership development as needed to grow talent pipeline

• Facilitates and innovates organizational training and development plans for continuous improvement and growth

• Analyzes monthly business trends (FCR, IPO, Food Cost, Labor Cost, Data)

• Analyzes and utilizes customer metrics (CEM, Servicepoint)

• Analyzes daily and weekly data (Hotschedules, Cares)

• Analyzes monthly data (Food Cost, Labor Cost, Budgets)

• Analyzes quarterly and weekly business trends

• Tracks waste

• Creates long-term plans to drive results 

• Creates long-term plans to achieve organizational goals

• Creates and stewards focused space to accomplish projects and operations work

• Leads and champions organizational change and innovation

• Creates streamline systems for LEAN efficiency

• Coordinates projects for implementing systems with team

• Other duties as assigned

Essential Functions:

• Fluent English

• Ability to stand for long periods of time

• Ability to lift 30+ lbs regularly

• Serv-safe Certified

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.