- Salary
- $33 – $49
- Location
- TX-Irving US-GA-Norcross, US · Norcross, GA, US
- Workplace
- Remote
- Department
- Engineering
- Education
- Certification
- Visa
- Not sponsored
- Closing date
- Today
- Source
- iCIMS
Description
About the Role
The Field Support Level IV position is a highly skilled role focused on providing advanced technical expertise and resolving complex product issues. While these employees work independently on sophisticated tasks, they operate under the close supervision of a Supervisor or Manager to ensure organizational alignment. Key Responsibilities- Advanced On-Site Support: Provide urgent, high-visibility third-level support for hardware issues that cannot be resolved by field technicians or resellers.- Technical Troubleshooting: Diagnose complex problems and recommend effective solutions using advanced technical knowledge.- Cross-Functional Communication: Coordinate with various departments to ensure effective communication when inter-departmental cooperation is required for problem resolution.- Training and Analysis: Deliver training seminars to technicians and resellers, analyze customer workflows, and recommend performance improvements.- Event Support: Manage the installation and de-installation of devices and provide technical expertise during Canon tradeshows.- Escalation Management: Leverage extensive experience to resolve high-level product support issues escalated by employees or dealers.Your Impact
- Advanced On-Site Support: Provide urgent, high-visibility third-level on-site support when field technicians or Canon resellers cannot resolve hardware issues, even with second-level phone assistance.- Technical Troubleshooting: Diagnose complex problems and recommend solutions using advanced technical expertise.- Cross-Functional Communication: Ensure effective communication and coordination across departments when inter-departmental cooperation is required for problem resolution.- Training and Analysis: Deliver training seminars to field technicians and resellers, analyze customer workflows, and recommend improvements for product performance.- Event Support: Install and de-install devices and provide technical expertise during Canon tradeshows.- Escalation Management: Use extensive experience to resolve product support issues escalated by Canon employees or dealers. Scope and Supervision Level IV employees possess a comprehensive understanding of the role and are highly skilled in their area of expertise. While focusing on complex tasks and working independently, decisions are made under the close supervision of a Supervisor or Manager.About You: The Skills & Expertise You Bring
Typically requires general education and/or vocational training plus 4 to 6 years of related experience. Engineer III, Digital Solutions plus three or more years of demonstrated proficiency in the troubleshooting and repair of Canon products, along with completion of Canon product training for area of primary specialization.Canon Digital Technician ATSP. We are providing the anticipated hourly rate for this role: $33.37 to $49.98 hourly.Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.Who We Are
Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.And Even More Perks!
-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA
