ASISTENT/ICA U SERVISU

Tvrtka Novocommerce je prisutna u Hrvatskoj od 1992. g, od 2014. godine kao Novocommerce International član je francuske tvrtke Monnoyeur.  Od 2001. Novocommerce je jedini ovlašteni uvoznik i distributer poljoprivrednih strojeva John Deere, te uz usku suradnju sa najvećim svjetskim proizvođačem poljoprivredne mehanizacije, nudi integrirana rješenja i transfer nove tehnologije i najnapredniju poljoprivrednu opremu. Novocommerce International razumije kako zadovoljiti potrebe i realnosti hrvatskog tržišta, te osigurava mogućnosti savjetovanja ne samo za postojeću opremu, nego i nove modele koji dolaze na hrvatsko tržište. Sa iskusnim i profesionalnim Servisnim timom, Novocommerce International nudi najbolju post-prodajnu podršku na tržištu.

JOB PURPOSE

Based on the activities assigned by his/her hierarchical superiors, the Service Assistant is in charge of all the administration of service offers and contracts, and helps to ensure that contractual commitments are respected.
He/she contributes to the invoicing of customers within his/her scope.
He/she supports t h e after-sales teams to facilitate activity and contribute to customer satisfaction.

Job Description

SIGNIFICANT ACTIVITIES - Draw up commercial offers (customer service) for its scope and communicate them to internal and external stakeholders - Drawing up service contracts - Entering and updating service contracts in the business tool (fleets, etc.) maintenance policies, overhaul index, etc.) - Check data entered (service contracts) into the business tool by sales teams - Contribute à monitor the compliance of commitments contractual commitments (hours etc.), in collaboration with internal stakeholders - Update customer data in the business tool to enable invoicing of service contracts - If necessary, send invoices to customers (addresses and platforms dedicated) - Contribute to the collection of customer receivables (reminders, etc.) and the processing of credit notes, in collaboration with internal stakeholders - Contribute, where necessary, to the establishment of prevention plans by collaboration with internal stakeholders - Enter prevention plans in the business tool, communicate them to internal stakeholders, and archive them - Organize travel for operational teams (quotes, orders, invoice processing, etc.) for the various events of the its scope (training, meetings, etc.) - Contribute to the processing and follow-up of tooling requests, and ensure archiving - Manage the supply inventory within the scope of your responsibilities (orders, invoice processing, etc.) RESPONSIBILITIES AND SCOPE FOR ACTION - Ensure administrative processing of service offers and contracts - Ensure the reliability of data entered into the business tool, based on information provided by internal stakeholders - Ensure proper invoicing within its perimeter - Be a key contact for operational teams and customers - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE Diploma(s) and/or experience(s) Bac level +2 in thefield administrativeand/or significant experience desirable Specific knowledge(s) Technical skill(s) - General administrative knowledge - Professional knowledge of sales (customer relations, etc.) - General knowledge of IT tools and information systems Behavioral skill(s) - Good interpersonal skills - Active listening - Thoroughness - Organizational skills - Responsiveness - Adaptability