General Manager

Description

Position Overview

The General Manager (GM) of Buck ’54 Bar & Grill is responsible for the overall leadership, operations, and performance of the restaurant and bar. This role oversees day-to-day operations while setting the tone for hospitality, culture, and execution. The GM will work closely with Buck Hill leadership and the Event Director to plan and execute on-site events, seasonal programming, and high-volume service periods tied to the ski hill and year-round activities.

This is a hands-on leadership role that requires strong operational discipline, people leadership, and the ability to balance consistency with creativity in a fast-paced environment.

Key Responsibilities

Operations & Guest Experience

- Lead all daily restaurant and bar operations to ensure exceptional guest experience, efficiency, and consistency

- Maintain high standards for service, cleanliness, safety, and brand presentation

- Actively manage the floor during peak periods, events, and high-volume service

- Ensure compliance with all health, safety, liquor, and labor regulations

Leadership & Team Development

- Recruit, hire, train, and retain front-of-house and back-of-house leadership and staff

- Build a positive, accountable, and guest-focused team culture

- Set clear expectations and provide coaching, feedback, and performance management

- Schedule and manage labor effectively based on volume, seasonality, and events

Financial & Administrative Management

- Manage labor targets and control costs (food, beverage, and operational expenses)

- Monitor sales performance and identify opportunities to improve profitability

- Oversee inventory management, ordering, and vendor relationships

Menu Development & Beverage Program

- Lead seasonal menu development in collaboration with hill leadership and ownership

- Ensure menus align with brand, seasonality, operational execution, and guest expectations

- Oversee beverage offerings, pricing, and promotions to drive sales and guest engagement

- Ensure recipes, standards, and execution are consistent across service periods

Events & Programming

- Work closely with the Event Director to plan, staff, and execute private events, concerts, themed nights, and special programming

- Support event logistics including staffing plans, menu execution, bar service, and guest flow

- Ensure events align with Buck ’54 service standards while supporting larger Buck Hill initiatives

Collaboration & Communication

- Serve as a key liaison between Buck ’54, Buck Hill leadership, and the Event Director

- Communicate clearly with ownership regarding operations, staffing, challenges, and opportunities

- Foster strong cross-department collaboration 

Requirements

Qualifications

- 3–5+ years of restaurant or bar management experience (General Manager or Assistant GM preferred)

- Strong leadership and team-building skills

- Experience managing high-volume service and event-driven operations

- Solid understanding of food & beverage operations, labor management, and cost controls

- Ability to thrive in a fast-paced environment with changing demands

- Strong organizational, communication, and problem-solving skills

- Experience with Toast POS systems and scheduling tools

- Flexible availability, including nights, weekends, and holidays

Benefits

- Competitive pay.

- Best in class benefits package. Buck Hill pays 100% of premiums for medical, dental, vision, and short- and long-term disability insurance

- Free Buck Hill Season Passes for you and your immediate family

- 20% off regular-priced merchandise in the Ski Shop

- Complimentary private ski lesson for personal use while off duty.