Web E-Chat Representative

The Multihull Company is currently looking for proactive and innovative individuals for the role of a Web E-Chat Representative. This role is essential in providing a powerful customer service experience and delivering satisfaction through a multi-channel, digital platform. Located within our customer service operations wing, this role mainly revolves around responding to customer inquiries via our website's live chat feature. Responsibilities:Respond promptly and efficiently to customer inquiries via the website's live chat function.Engage customers professionally and courteously, displaying excellent written communication skills.Understand the individual needs of customers to provide solutions or recommendations that suits their specifications.Employ multitasking abilities to handle multiple chat windows at a time while providing individual attention to each customer.Document all chat interactions, comments, and complaints, as well as actions taken in a clear manner.Escalate complex issues to the relevant department while ensuring that the customer is kept informed during this process. Qualifications:A minimum of a high school diploma or equivalent. A bachelor's degree in Communication, Marketing, Business, or related fields is preferred.At least one year of experience in a similar role or customer support role.Strong command over written and spoken English with excellent grammar and punctuation is a must.Ability to use a computer proficiently and to navigate professionally through various chat and CRM tools.Excellent problem-solving skills and a proactive approach to understanding and meeting customer needs.Needs to work well under pressure and handle stressful situations with patience and integrity. Benefits:Flexible working hours to suit the demands of the role and operations.A comprehensive health care package, including dental and vision benefits.Opportunities for career advancement and skill development within the company.A competitive retirement savings plan.Attendance at occasional company social and team-building events. In conclusion, the Web E-Chat Representative role at The Multihull Company is well suited for a dynamic and dedicated individual who enjoys engaging with customers and problem-solving in a digital environment. Candidates who are savvy, have excellent communication skills, are organised, and capable of multitasking are ideal for this role.