Overview

Front of House (FOH) Supervisor

Position Summary

We are seeking a motivated, service-driven, and hands-on Front of House Supervisor to join our team. This full-time leadership role is ideal for an individual who is passionate about hospitality, guest satisfaction, team development, and operational excellence. For candidates who demonstrate commitment, leadership, and a willingness to serve the needs of the business, a full-time management opportunity may be available.

 

The Front of House Supervisor is responsible for delivering an exceptional guest experience by leading front-of-house operations, supporting team members, and ensuring company and brand standards are consistently met. This role works closely with management to drive restaurant performance, maintain operational excellence, and foster a positive workplace culture.

Responsibilities

Key Responsibilities

Guest Experience & Service Excellence

• Deliver and maintain an exceptional guest experience at all times.
• Lead by example in providing outstanding customer service.
• Handle guest concerns professionally and effectively, ensuring satisfactory resolution.
• Spend a significant portion of each shift on the floor coaching, assisting, and supporting staff.

Team Leadership & Development

• Supervise and support front-of-house team members, including Hosts, Servers, Bartenders, Expeditors, and Mobile Servers.
• Provide ongoing coaching, training, recognition, and performance management.
• Promote teamwork and collaboration to achieve service and operational goals.
• Step into any front-of-house position as required to ensure uninterrupted guest service.

Operations & Compliance

• Complete daily, weekly, and operational checklists accurately and on time.
• Ensure cleanliness, maintenance, and organization of the restaurant, property, and equipment.
• Follow and enforce food safety and workplace safety standards.
• Maintain up-to-date knowledge of menu items, promotions, and operational procedures.
• Attend scheduled management meetings and contribute to business planning and execution.

Financial & Administrative Responsibilities

• Support management in controlling food, beverage, labor, and waste costs.
• Assist with inventory management, product ordering, invoice processing, and receiving.
• Ensure cash handling policies and procedures are followed accurately.
• Assist with administrative duties including payroll, invoices, and reporting requirements.
• Support achievement of budgeted labor and operational targets.

Community & Business Development

• Participate in local marketing initiatives and community engagement efforts.
• Help drive business growth through positive guest interactions and operational excellence.
• Support company mission, vision, and values through daily actions and decision-making.

Qualifications

Qualifications

• Previous restaurant or hospitality leadership experience preferred.
• Strong customer service and communication skills.
• Ability to lead, motivate, and develop team members.
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational and time-management skills.
• Knowledge of food safety, cash handling, and restaurant operations.
• Ability to work evenings, weekends, and holidays as required.
• Ability to remain professional, positive, and adaptable in a fast-paced environment.

Min

CAD $21.00/Hr.

Max

CAD $24.00/Hr.