Order Fulfillment Manager

Passionate about driving results?

At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our industry can do. We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover extraordinary* every day.

1. Purpose and main priorities of the role:

The role is responsible for ensuring the efficient and timely execution of customer orders by coordinating production scheduling, shipment planning, and warehouse logistics. It aims to optimize service KPIs (such as OTIF and OTD), enhance operational efficiency, and improve customer satisfaction through effective cross-functional collaboration.

2. Your responsibilities will include:

• You will schedule the slitting machines in line with the service objectives defined by the Business Unit’s Supply Chain management (OTIF and OTD).

• You will manage the planning of shipments to national and international customers, ensuring compliance with service timelines.

• You will oversee the handling of finished, semi-finished, and raw materials in the factory warehouses, either directly or through external providers.

• You will collaborate on proposing and implementing process improvement projects aimed at optimizing service KPIs, production efficiency, and order management.

• You will manage KPI reporting in accordance with company standards.

• You will interface with Customer Service, handling order confirmations and striving to best meet customer needs.

• You will liaise with external logistics and warehousing providers, analyzing data and identifying trends (e.g., stock coverage, lead times).

3. Who we are looking for:

• Bachelor’s or master’s degree in engineering or economics will be considered a plus

• At least 5 years of experience in the industrial sector, with a background in Industrial Planning

• Strong analytical skills and problem-solving capabilities

• Excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams

• Strong leadership and managerial skills, including the ability to lead teams, delegate responsibilities, and drive performance in a dynamic environment

• High level of proactivity, energy, and a strong sense of responsibility

• Excellent communication skills and the ability to influence stakeholders at various levels

• Ability to manage stress and handle high workloads with resilience

• Advanced proficiency in IT tools (e.g., Excel), including ERP systems

• Result-oriented mindset, pragmatism, and a customer-centric approach

• Italian (good knowledge), English (excellent), Spanish is a plus

4. Why you can't miss this opportunity

You will be able to actively contribute to the ambitious goals that Fedrigoni is achieving in becoming the global industry leader, by ensuring accuracy of records and reporting on collection activity. Being part of Fedrigoni Group means joining an organization with Italian roots that operates all over the world and becoming part of a story that has looked to the future since 1888.

5. What You Can Expect From Our Selection Process

You will meet the HR Business Partner and the Plant Director.

Ready to start your exciting new journey with us? Come Discover Extraordinary* Every Day.

We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs. We are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong.

This is why providing our people with a flexible and welcoming work environment is one of our top priorities. Learn more about life at Fedrigoni: https://fedrigoni.com/en/work-with-us/