Overview:

Provide work leadership over a Mortgage unit work team requiring highly specialized knowledge of the products, regulations, policies pertaining to Mortgage products, performing work of a non-routine nature and requiring independent judgment.  Perform the most highly specialized duties within the unit.  May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues for multiple business lines within Mortgage.

Primary Responsibilities:

• Lead business unit work teams with responsibility for multiple businesses and product lines.  Monitor work flow and serve as liaison between unit and management.
• Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines.
• Perform vendor management with day to day activities and  problem resolution.
• Interpret legal and bank documents for internal processing, through analysis of circumstances and documents recommend action steps to management.
• May be responsible for process improvement/ documentation, training, & implementation of initiatives.
• Interact with other department to include Corporate Compliance and Legal in regard to customer issues.  Research and resolve complex internal and external customer issues.
• Act as department lead for special project representation including projection, process initiatives.  Complete and / or facilitate special projects as assigned by supervisor or manager.   Facilitate process innovation teams.
• Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting.
• Document internal processes and determine methods for process improvement. 
• Produce departmental procedures and conduct ongoing training to assure compliance.
• Ensure adherence to all regulatory requirements and guidelines.
• Work closely with both Internal and External Customers such as Management Companies, Homeowner Associations, Loan Officers, Processors, Underwriters, etc.                                                                            
•  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.
• Exceptional analytical ability to assess conventional, portfolio and government loan requests based on product, underwriting, and investor guidelines

Scope of Responsibilities:

Works under minimal supervision.
Internal contacts within department or other M&T departments. 

External contacts to include attorney, customers, automobile and recreational finance dealers, vendors/outside agencies.

Supervisory/ Managerial Responsibilities:

Train staff, prioritize and delegate daily work to staff. 

Education and Experience Required:

A combined total of 4 years of higher education and relevant work experience in a bank operations environment, inclusive of 1 years' work leadership experience.

Education and Experience Preferred:

Bachelor's degree preferred.

• Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe.
• Proficient with all Retail Requirements, including all state specifics
• Ability to make sound decisions based on information provided.
• Knowledge of Product, Investor and Compliance Requirements.
• Versatility and flexibility working within an ever changing fast paced mortgage environment.
• Adapting to new policies and procedures to improve processes and workflow.
• Ability to function independently within time constraints.
• Excellent verbal and written communication skills.
• Highly organized with the ability to multitask.
• Strong attention to detail.
• Prioritization of daily workload.
• Ability to work in a team environment.
• Strong work ethic, reliable and dependable.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Ballston Lake, New York, United States of America