- Location
- Hyatt Vacation Club at The Welk, United States of America
- Type
- Full-time
- Department
- Sales
- Source
- Workday
Description
Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program.
What you will do?
Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Tour Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations. Facilitate Sales Executive line rotation to maximize sales efficiency. Assist with research and follow up on referrals to ensure cost effective gifting process. Promote awareness of brand image internally and externally. Enter Marriott Rewards information into appropriate software for tour arrivals. Assist with research of owner reservations to ensure timely and cost effective resolution. Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested by Supervisors.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
