Billing Operations Manager

Citi is looking for an experienced Billing Operations Manager to lead custody billing operations across Europe and Middle East markets, sitting within the Global Custody and Direct Custody function. In this role, you will manage a team of 4–5 professionals, overseeing end-to-end invoice production, payment reconciliation, and client billing investigations that directly support Citi's institutional custody clients. This is a high-impact position where your operational leadership and financial expertise will shape service quality, control standards, and process efficiency across a complex, multi-market environment.

Responsibilities:

• Lead end-to-end invoice production and delivery for Europe and Middle East custody clients, ensuring accuracy, timeliness, and full alignment with agreed service levels.

• Oversee reconciliation of incoming payments and booking of receivables, managing escalation and resolution of past-due balances through consistent follow-up with business stakeholders.

• Review and approve daily team output, monitoring management information and team metrics to ensure outstanding items — including breaks, overdrafts, and inquiry volumes — are resolved promptly.

• Manage team workflow and day-to-day operations, handling staffing matters and maintaining coverage across all billing functions to sustain consistent service delivery.

• Coach and develop a team of 4–5 billing professionals, defining training requirements, delivering ongoing development planning, and completing performance reviews with clear, actionable feedback.

• Partner with internal business units and senior stakeholders to identify process improvement opportunities, streamline operations, and reduce risk across billing workflows.

• Lead and document business requirements for projects and system enhancements, contribute to internal control testing reviews, manage corrective action plans, and support audit requests.

Required Qualifications & Skills :

• At least 5 years of experience in the securities industry or financial services, with demonstrated knowledge of custody billing, reconciliation, or related operations.

• Proven ability to lead and manage operational teams, with direct experience overseeing workflow, coaching staff, and maintaining service quality under tight deadlines.

• Strong analytical and investigation skills, with the ability to assess complex, multi-source data and drive timely resolution of billing exceptions and account-level discrepancies.

• Advanced proficiency in Microsoft Excel and Microsoft Access, applied to billing data analysis, reconciliation, and reporting.

• Clear, confident written and verbal communication skills, including experience leading calls and service reviews with senior management and internal partners.

• Solid understanding of audit, compliance, and control frameworks, with the ability to uphold policy standards and escalate issues appropriately.

• Bachelor's degree in a relevant field, or equivalent professional experience.

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

• Click here to review the Remuneration Regulations extract.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

165 020,00 zł - 280 980,00 zł

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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