Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Change Management, Change Management + Japanese language skill
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking a highly skilled Change Management SME to drive enterprise IT Change Governance in a large-scale global environment. This role requires strong operational ownership, governance discipline, stakeholder management, and the ability to independently govern complex, high-risk production changes with operational stability and compliance. The ideal candidate must confidently drive governance, manage escalations, and operate effectively in high-pressure, regulated environments such as Insurance, Banking, or Financial Services.
The role also requires strong bilingual communication capability in both English and Japanese to support Japan-region stakeholders, governance calls, CAB/TAB meetings, operational communications, and Change Management activities.


Roles & Responsibilities:

Change Governance & Operational Control
o Govern Normal, Standard, and Expedited changes end-to-end with strong process understanding of Emergency changes
o Review RFCs for risk, impact, rollback readiness, implementation quality, and compliance
o Own and lead CAB/TAB governance activities
o Prepare agendas, drive risk discussions, manage conflict resolution, and govern scheduling decisions
o Chair meetings confidently with global stakeholders and technical teams
o Ensure action tracking, governance follow-ups, and meeting documentation
o Challenge or reject risky, incomplete, or non-compliant changes
o Conduct Post Implementation Reviews (PIRs) for failed changes and change-related outages
o Identify governance gaps and operational improvement opportunities, and drive corrective/preventive actions with documented lessons learned
o Participating in root cause discussions with technical teams for potentially failed changes causing outages
o Ensure adherence to global Change Management policies and governance standards
o Monitor Change Management SLA breaches, aging backlog, drive strong governance to reduce unauthorized changes, and failed changes
o Conduct Change Management training and awareness sessions for global and Japan-region stakeholders in both English and Japanese
o Create and manage policy and procedural documents and knowledge articles
o Support Japan-region Change Governance activities through bilingual communication in English and Japanese
o Conduct and support CAB/TAB meetings, governance discussions, operational reviews, and stakeholder coordination in Japanese where required
o Review, validate, and manage Change Management communications, governance emails, and operational updates in Japanese and English

Stakeholder Management & Reporting
o Drive Change Governance for global stakeholders, including Japan-region stakeholders, by providing process guidance in both English and Japanese
o Handle bilingual governance communications, operational escalations, and stakeholder discussions professionally
o Publish and manage governance dashboards, KPI metrics, and operational insights

AI & Operational Readiness
o Support AI-enabled ITSM operational models and governance automation
o Adapt to AI-assisted reporting, workflow optimization, and evolving operational models

Professional & Technical Skills:
Mandatory Skills & Experience
o Strong experience in Change Management and ITIL 4 based Change Enablement operations (ITIL4 Certified)
o Proven expertise in enterprise Change Governance and CAB/TAB leadership
o Experience governing high-risk and critical production changes
o Strong operational risk assessment and escalation management capability
o Excellent stakeholder management and communication skills
o Hands-on experience with ServiceNow ITSM tool
o Strong analytical capability, governance reporting expertise, and operational ownership mindset
o Exposure to AI-driven operational models
o 5 - 7 years of experience in Change Management operations and governance
o Ability to work in a 24x5 support environment
o Strong bilingual communication capability in English and Japanese (written and verbal)
o Experience supporting Japan-region stakeholders and multilingual governance operations
o Ability to independently handle governance calls, meetings, reporting, and communications in Japanese
o Business-level Japanese communication capability is mandatory

Preferred Skills
o Change Management operational experience in Insurance, Banking, or Financial Services industry domain
o Power BI reporting / dashboard experience
o Experience supporting global ITSM operations and service improvement initiatives
o Experience supporting Japanese clients or Japan-region IT operations

What We Are Looking For
o A strong Change Management operator - not a ticket coordinator
o Someone who can confidently lead CAB/TAB discussions and constructively challenge technical teams
o A professional who understands operational risk, governance, and production stability with strong decision-making capability
o A self-driven individual who can enforce compliance with minimal supervision
o Someone who can balance governance, business urgency, and operational stability effectively
o A professional capable of confidently managing bilingual governance discussions and stakeholder interactions across global and Japan-region teams
Language Requirement
o Business-level communication capability in both English and Japanese is mandatory
o Ability to handle governance meetings, CAB/TAB discussions, operational reviews, emails, and stakeholder communications in Japanese
o Ability to work effectively with global and Japan-region stakeholders in a multilingual operational environment



Additional Information:
- The candidate should have minimum 3 years of experience in Change Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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