Processing Technician Team Leader

What We're Looking For

Are you interested in being a part of a highly motivated team that focuses on providing safe and efficient routing for the trucking/transportation industry? We're seeking a Customer Service Processing Technician Team Leader to join our HNTB team. This is a customer service-focused position located on-site at the North Carolina Department of Transportation (NCDOT) Oversize/Overweight Permit Unit in Garner, North Carolina. The work hours are from 8 am to 5 pm, Monday through Friday.

Primary Focus Will Include:

• Providing excellent customer service
• Utilizing mapping and other software applications
• Processing phone and online permit applications for NCDOT Oversize/Overweight Permit Unit

What You’ll Do:

• Responsible for daily assignments and oversight of information processing technicians. Reviews analysis and evaluations to ensure the best solution. Handles escalated inquiries through to resolution.
• Evaluates the state highway system infrastructure for proposed routing of specialty vehicles requiring permits such as oversize and/or overweight trucks.
• Utilizes mapping and other software applications to analyze and evaluate maps, bridge weight, and clearance data. Interprets truck route ordinance and establishes safe routing for vehicle/vehicle combinations in partnership with industry professionals.
• Processes transportation permit applications for appropriate agency.
• Develops and provides metric updates for the office dashboard.
• Trains employees and assists with their development, and provides feedback to the Project Manager on performance.
• Maintains up-to-date training for Purchase Card Industry (PCI) standards.
• Performs other duties as assigned

What You’ll Need:

• High School Diploma/GED or equivalent
• 4 years relevant experience

What We Prefer:

• Excellent written and verbal communication skills
• Experience with mapping or routing software
• Excellent customer service skills

Additional Information

Click here for benefits information: HNTB Total Rewards

Click here to learn more about Equal Opportunity Employer/Disability/Veteran

Visa sponsorship is not available for this position.

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Locations:

Raleigh, NC (Raleigh Field)

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NOTICE TO THIRD-PARTY AGENCIES:

HNTB does not accept unsolicited resumes from recruiters or agencies.  Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB.  HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.