IT Area Lead OneApp

We are TECH NL. We drive sustainable progress for all, powered by technology!

Our purpose is to serve our customers in the best possible way.

We want to offer the most effortless and relevant banking experience in the Netherlands and beyond. Banking experiences that make it easier for anyone to pay, plan, reach their goals in life and in business, expand their business, do the right thing, and withstand the unexpected.

Our mission is empowering our customers through personalized and differentiating digital user experiences. We shape how digital experiences are created, delivered, and improved.

The Team

We are looking for a senior technology leader for the Mobile Features area within ING's Omnichannel domain. A leader who combines strong engineering leadership with a passion for building high-performing teams and delivering the best possible customer experience for our mobile customers, while embracing ING's Orange culture and commitment to diversity.

Omnichannel is where ING connects with customers across countries. Based in the Netherlands, close to one of ING’s largest customer bases, our focus is on designing, building and operating the solutions behind Conversational Banking, OneApp, OneWeb and Assisted Channels. These customer journeys solutions are reused across countries, including the Netherlands, Belgium, Italy and Australia, with further adoption planned across the ING network.

In this role, you will have a truly global impact. You will lead the delivery of customer-facing mobile capabilities that power OneApp (including Conversational Banking), while helping accelerate the adoption of scalable, reusable solutions across ING Retail countries.

Roles and responsibilities

As IT Area Lead, you will work in a dynamic and challenging environment where you are accountable for people leadership, delivery, technology execution, operational excellence, budget, and business outcomes for key global products in multiple ING countries. Together with the business and architects you’ll define and translate product and technology strategy into execution, measurable outcomes, and scalable solutions in a highly available and highly secure manner.

You lead and develop high-performing engineering teams and manage trade-offs between customer value, risk, technology health, people capacity, and delivery, while contributing to building global products that are used across countries.

You will be a member of your domain management team, reporting to the Omnichannel CIO in the Netherlands.

What are we looking for?

We are looking for a senior technology leader who combines deep engineering expertise with a strong track record of building high-performing teams and delivering business outcomes at scale.

You will be successful in this role when you:

• Proven ability to translate company priorities and strategic choices into clear plans, priorities and structures that drive measurable outcomes.
• 10+ years of leadership experience, with a strong track record in leading, coaching and developing empowered, high-performing engineering teams.
• 10+ years of engineering experience in complex, large-scale technology environments, building and operating customer-facing solutions with a strong focus on reliability, automation, security and operational excellence.
• Strong understanding of modern architecture patterns, engineering practices, platform-based ways of working, and reuse across countries.
• Understanding of AI technologies such as conversational, agentic solutions, and how they can create value.
• Proven ability to manage trade-offs between customer value, delivery, risk, technology health, people capacity, budget and cost efficiency.
• Strong communication skills, with the ability to create clarity, bring structure and align senior stakeholders across Tech and Business up to C-level.
• Proven track record in delivering complex IT transformation and/or innovation programs across domains.
• Experience leading multiple engineering teams or product areas at scale, preferably across markets or countries in global and multicultural environments.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.