Receptionist (Reservoir Campus)

SUMMARY

The Receptionist serves as the first point of contact for guests, staff, ministry partners, and the community at Pinelake Church's Reservoir Campus. As a first point of contact for many, this individual creates a welcoming, Christ-centered first impression by warmly greeting every guest who enters the campus and professionally responding to phone calls and inquiries for all Pinelake campuses. In addition to providing exceptional hospitality, the Receptionist supports the daily administrative operations of the church through effective communication, organization, and collaboration with staff, helping ensure the ministry of Pinelake is carried out with excellence.

GENERAL RESPONSIBILITIES

• Learn
  • Pursue a growing relationship with Jesus through consistent time in God’s Word and prayer
  • Continually grow in your understanding of the Jesus-Centered Life (salvation, identity, life, and authority in Christ).
  • Remain teachable and hungry, seeking feedback, learning from others, and developing both spiritually and professionally.
  • Cultivate awareness of God’s presence in everyday life, listening to the Holy Spirit and responding in obedience.

• Live
  • Practice and model the rhythms of Be the Church (Grow, Pray, Connect, and Share).
  • Pursue emotional health by engaging in self-awareness, addressing past wounds, and cultivating honest, healthy relationships.
  • Practice healthy rhythms, prioritizing your relationship with Jesus and your family
  • Embody a life of integrity and surrender, allowing your private life with God to shape your work.

• Lead
  • Take ownership of disciple-making by supporting and strengthening environments where people can take their next step toward a Jesus-Centered Life.
  • Leverage your role, systems, and responsibilities to remove barriers and create clarity, helping both staff and the church move forward in the Discipleship Pathway (Essentials → JCL → Be the Church).
  • Contribute to life-change by bringing your skills, organization, and follow-through to your work, knowing that what you build and manage helps others lead and shepherd more effectively.
  • Build people through your influence—encouraging, supporting, and serving teammates and Servant Leaders in ways that help them grow and thrive.
  • Measure success not only by task completion, but by how your work contributes to disciples being formed and multiplied across the church.

• Embrace the Culture
  • Value and embody the staff values, which we call the 7 H’s: Humility, Honor, Honesty, Hunger, Holy Spirit, Health, and Harmony
  • Communicate clearly, honestly, and proactively in a way that builds trust, unity, and momentum.
  • Work in alignment with the church vision and leadership
  • Participate fully in the life of your campus or team, contributing to the unity, health, and shepherding of the faith family.

SPECIFIC LIST OF DUTIES AND RESPONSIBILITIES

• Create a warm, welcoming, and hospitable environment for all guests, visitors, and ministry partners entering the Reservoir Campus.
• Answer, screen, and direct incoming phone calls for all Pinelake Church campuses with professionalism and hospitality.
• Receive, sort, distribute, and process incoming and outgoing mail, packages, and deliveries.
• Support staff onboarding and offboarding through assigned administrative processes.
• Maintain accurate staff directories, phone lists, and organizational contact information.
• Coordinate front desk coverage as needed and contribute to a well-organized, secure, and welcoming office environment.
• Monitor designated building access.
• Maintain voicemail greetings and messages.
• Perform additional administrative and operational responsibilities as assigned in support of Pinelake Church's mission

SUPERVISORY RESPONSIBILITIES

This position works in coordination with servant leaders.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE

High School diploma required. Administrative experience preferred.

LANGUAGE SKILLS

The individual must have excellent interpersonal skills, ability to work with a diverse group of people, communicate clearly and effectively on the telephone, e-mail and in person, demonstrating tact and diplomacy. Exceptional interpersonal skills are required to develop and maintain strong working relationships with volunteers, co-workers, the public and church members and regular attendees. The individual must have the ability to understand written or oral instructions; read, analyze and interpret complex documents, instructions manuals, policies and procedures is essential.

COMPUTER AND MATHEMATICAL SKILLS

The individual must have demonstrated skill in the use of Windows/MacOS to complete tasks, including word processing and spreadsheets and the ability to use the internet for information retrieval. The individual must have basic mathematical skills, knowledge of bookkeeping and basic accounting, and budget and expense monitoring. The individual must have the ability to read financial information and spreadsheets.

REASONING ABILITY

The individual must be able to define problems, collect data, establish facts, and draw valid conclusions; respond effectively to the most sensitive inquiries; simultaneous conceptualization and planning of multiple tasks, ability to project outcomes using different implementation strategies and ability to apply creative and innovative thinking to problem situations; and solve practical problems. The ability to work effectively and efficiently under stressful conditions to ensure deadlines are met is essential.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms.

Must be able to lift up to 25 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level of the work environment is usually moderate.