Reservations Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.

Join a diverse and talented team in Boston 

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience. 

The Role  

In this position, you will manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house. You will lead by example, directing the team to establish strong product and destination knowledge, maintain benchmark standards and prepare the operational teams to ensure seamless and thoughtful stays for arriving guests.  With the Commercial team, you will achieve sales targets, maximize efficiencies to optimize revenue opportunities and will serve as a technical expert on a variety of systems that provide the infrastructure for Room and Dining sales. As a technical expert you will ensure the fulfilment of various brand partnership programs, distribution activities and will lead a variety of financial / PCI tasks with the Finance department.

Salary Range: $85,763 - $94,786

Minimum Requirements

• 3-5 Years luxury Hotel/Resort experience in Reservation Sales, Front Office, Sales and Marketing strongly preferred.

• Ability to motivate and train a team of call center sellers to achieve revenue targets and maintain brand and Forbes 5 star standards

• Able to provide unwavering customer service, strong personal presentation

• Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency.

• Excellent interpersonal and communication skills, both in person and by telephone.

• Strong working knowledge of computers including but not limited to Microsoft 360, Salesforce and Opera PMS.

• Must be able to work all shifts including AM, PM, weekends and holidays.

• Fluent in English

• Legal work authorization for employment in the United States required.

• Continuous sitting for majority of the shift.

What to Expect from Your Work Experience 

• FREE Medical and Dental insurance for you and your eligible dependents.  

• Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.

• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.

• Complimentary meals at our employee cafeteria.

• 401k participation with company matching program.

• Complimentary Life insurance.

• Vacation & Paid Sick Time Off.

• And much more!

Learn more about our property and what it is like to work at Four Seasons by visiting: 

http://www.fourseasons.com/boston 

https://www.facebook.com/FourSeasonsHotelBoston 

https://www.twitter.com/FSBoston 

http://jobs.fourseasons.com 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

https://www.facebook.com/FourSeasonsJobs 

https://twitter.com/FourSeasonsJobs 

We look forward to receiving your application! 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.