Summary
 

Within assigned division, manages various projects and provides management/functional staff support in order to meet sales and retention goals. Manages administrative/support staff, Service Representatives/Agents.

Would be expected to be visible in the market with clients, agents, and consultants

Description
 

Location: This position is hybrid, full-time (40-hours/week) Monday-Friday in a typical office environment with required travel. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229

What You Will Do:

• Manages daily service/administrative-related activities to include paperwork, administrative/service requests, weekly and monthly activity/production reports, etc. Analyzes program effectiveness and appropriate use of technology, and develops/implements/oversees overall marketing strategies, programs, and/or events.

• Monitors the marketplace to identify trends in sales, competitors, product designs and reports this data to management. Prepares and supervises the implementation of plans for new products.

• Trains staff, vendors, and program personnel in product knowledge and assists staff in developing technical servicing skills to ensure maximum competency and professionalism. Performs quality control functions for work performed and makes recommendations on process improvements.

• Recruits/selects/develops/guides staff and ensures excellent customer service is given to employees, customers, management, etc. Monitors department performance and productivity. May develop policies/procedures and communicates any changes/updates to staff. Ensures quality standards are met and identifies training needs of staff.

To Qualify for This Position, You'll Need the Following:

• Required Education: Bachelor's

• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required)

• Required Work Experience: 5 years proven experience in sales and/or account management. 2 years lead and/or supervisory experience or equivalent military experience in grade E4 or above (may be concurrent).

• Required Skills and Abilities: Excellent verbal and written communication skills. Ability to work independently, prioritize effectively, and make sound decisions. Excellent judgment skills. Strong customer service, organizational, presentation skills with proven ability to manage projects/work teams. Proficiency in spelling, punctuation, and grammar skills. Analytical or critical thinking skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Ability to direct, motivate, and assess performance of others.

• Required Software and Other Tools: Microsoft Office.

We Prefer You to Have the Following:

• Preferred Education: Bachelor's degree- Business, Management, Marketing, or other related field.

• Preferred Work Experience: 3 years-previous healthcare insurance sales experience.

• Preferred Licenses and Certificates: South Carolina Department of Insurance licensure.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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