Senior Engineer, Field Service/Support

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

 

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

 

Please visit www.bruker.com

 

Bruker AXS SE is an entity with global presence, with headquarters located in Karlsruhe, Germany. The company specializes in developing and manufacturing instruments for structural and elemental analysis. Our solutions are used in materials research, life sciences, and quality control. We offer a wide range of technologies, including X-ray Diffraction (XRD), X-ray Fluorescence (XRF), 3D X-ray Microscopy (XRM), Optical Emission Spectroscopy (OES), Handheld Mobile Portable (HMP), X-ray Micro Analysers (XMA), Electron Microscope Analysers (EMA) and more. Bruker AXS SE is known for its modular and flexible systems, which can be reconfigured or upgraded to meet changing requirements.

 

Bruker is seeking a highly capable Senior Field Service Engineer to support our portfolio of XRD, XRF, SC-XRD, and micro-CT systems in Singapore and neighbouring countries. This is a high-impact, customer-facing role focused on technical service excellence, system reliability, and successful customer onboarding through installation, support, and initial training.

Responsibilities

As a Senior Field Service Engineer, your tasks and responsibilities include:

• Install, commission, maintain, troubleshoot, and repair XRD, XRF, SC-XRD, and micro-CT instruments.
• Diagnose technical issues, identify root causes, and implement timely corrective actions.
• Work closely with customers, internal teams, and factory support to resolve complex instrument and application-related issues.
• Provide initial customer training after installation to support safe operation, basic system familiarity, and a successful handover.
• Deliver professional onsite and remote service support to ensure a high standard of customer experience.
• Ensure compliance with all Bruker and customer site safety, cleanliness, and working protocol requirements.
• Prepare accurate service documentation, reports, and related administrative records in a timely manner.
• Contribute to service excellence through strong teamwork, knowledge sharing, and continuous improvement in field service practices.

Qualifications

What We’re Looking For:

• Bachelor’s degree or equivalent technical qualification in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• Minimum 5 years of relevant experience in field service, technical support, equipment maintenance, or a similar engineering role.
• Candidates with fewer than 5 years of experience are also encouraged to apply if they demonstrate strong technical capability, relevant hands-on experience, and the potential to succeed in the role.
• Strong technical troubleshooting and problem-solving skills, ideally in scientific, analytical, imaging, or other complex instrumentation environments.
• Good written and verbal communication skills, with the ability to interact effectively with customers and internal stakeholders.
• A customer-oriented, proactive, and self-driven approach to work.
• Ability to work independently in a field-based role and travel occasionally within the region when required.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.