- Location
- Phoenix
- Department
- Service
- Education
- Associate
- Source
- Greenhouse
Description
Job Title: Service Operations Coordinator
Department: Service
Reports To: Operations Manager/General Manager
Location: Phoenix
Company: Kimball Equipment Company
About Us:
Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values.
Position Summary:
The Service Operations Coordinator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role plays a key part in delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation.
Key Responsibilities:
· Open, process, and close service work orders promptly and accurately.
· Communicate with customers regarding service status updates, job estimates, scheduling, and follow-ups.
· Collaborate with the service team, parts department, and Service Manager/General Manager to ensure timely completion of jobs.
· Maintain accurate records of labor hours, parts usage, and service reports.
· Process and submit invoices and warranty claims efficiently.
· Ensure a high level of customer satisfaction through timely and professional communication.
· Assist in ordering parts and coordinating logistics as needed for service jobs.
· Support the Management group with reporting, scheduling, and departmental goals.
· Maintain a customer-focused approach, handling issues with urgency, empathy, and attention to detail.
Qualifications:
· High school diploma or equivalent required; associate degree preferred.
· 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry.
· Strong customer service skills with a professional and courteous demeanor.
· Excellent written and verbal communication abilities.
· High attention to detail and strong organizational skills.
· Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
· Familiarity with ERP systems or service management software is a plus.
· Ability to multitask and prioritize in a fast-paced, team-oriented environment.
· Knowledge of heavy equipment, parts, or technical services is preferred.
Working Conditions:
· Office environment with periodic exposure to the shop or yard.
· Frequent communication via phone and email with customers and technicians.
· Must be able to sit, stand, and use a computer for extended periods.
