CUSTOMER SERVICE REPRESENTATIVE

Description

Company Overview:

Health Aid of Ohio (HAO) is a federal supplier and service provider of home healthcare products. We are committed to safely providing our clients with mobility, home accessibility and vehicle accessibility. Our products include a wide selection including power and manual wheelchairs, walkers, bathroom safety equipment, ramps, vertical lifts, stair lifts and vehicle lifts. 

Position Overview:

The Customer Service Representative is responsible for performing tasks relative to scheduling, order tracking and communication with patients/clients and the VA. This position reports directly to the Customer Service Manager.

Requirements

Responsibilities & Qualifications:

Responsibilities:

• Assisting in day-to-day operations: scheduling appointments, returning calls, responding to inquiries, verifying all required paperwork is provided by delivery pickup repair staff, monitoring communications from customers, creation of files for delivery/ service
• Ensure all messages have been retrieved and return calls made
• Update notes in website; contact VA purchasing agents by phone and email as needed
• Order all parts that were approved by the VA; data enter all PO’s for parts ordered; charge up PO’s in TIMS once parts are ordered; deplete inventory on patient order 
• Schedule deliveries and pickups with the patient as needed
• Enter orders on website for all rehab orders received from the VA
• Forward rehab orders to purchasing to be ordered and update website
• Assist with obtaining quotes for Rehab
• Assist with scheduling Rehab evaluations and deliveries
• Works open order reports, open scheduled and equipment receive reports
• Assists with resending open work orders and resolution of issues
• File away all completed orders; place all files in designated locations, by status in active file drawer
• Check work area to ensure that files are not exposing patient information
• Complete daily status report
• General office duties and other tasks as needed
• Responsible for any additional assignments requested by the Customer Service Manager, President or any other Manager
• Regular attendance is a necessary and essential function of the job
• Must complete 10 hours of continuing education credits, relevant to this position

Minimum Qualifications:

• Graduate from an accredited High School, or GED equivalent
• Excellent communication/phone and customer service skills
• Previous data entry experience
• Typing and ten key skills
• Proficient knowledge in the Microsoft Office Professional Suite
• Detail Oriented
• Problem Solver
• Ability to multitask
• Must be able to read and speak English fluently  
• Responsible and cooperative attitude

Physical Requirements:

• In an 8-hour day, the employee lifts/carries 2 lbs. frequently
• In an 8-hour day, the employee stands/walks 2 hours
• In an 8-hour day, the employee sits 6 hours
• In an 8-hour day, the employee drives a car/truck 0 hours

What we offer:

Health Aid of Ohio provides a range of benefits to meet your current and future needs. Our benefits offer quality choices to support the well-being of our employees and their families. These are a few of the benefits we offer:

• Medical and prescription drug coverage
• Dental and vision insurance
• Short- and long-term disability protection
• Paid vacation and personal time off 
• 401(k) savings plan with company match
• Life insurance

Health Aid of Ohio is an equal opportunity employer providing employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.