Operations Site Lead Manager (Davao)

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Management Level

Manager

Job Description & Summary

The Operations Site Lead is responsible for the overall leadership of PwC’s Davao Delivery Hub.​

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This role oversees site operations, people leadership, employee engagement, workplace administration, governance, and operational support across all teams based in Davao. The Site Lead serves as the primary point of coordination between local operations and Manila leadership to ensure consistent delivery standards and an exceptional employee experience.​

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The role plays a critical leadership role in enabling delivery success through effective site management, operational governance, workforce planning, and pastoral care.

• Lead the overall operations of the Davao Delivery Hub​

• Ensure smooth day-to-day site operations across all functions​

• Drive operational excellence and continuous improvement initiatives​

• Coordinate site readiness, business continuity, and operational planning​

• Represent the Davao site in leadership discussions and strategic initiatives​

• Foster a positive, inclusive, and high-performing workplace culture​

• Serve as the primary site leader and escalation point for employee concerns​

• Partner with Team Leaders and Delivery Managers to support employee engagement and retention​

• Promote employee wellbeing, recognition, learning, and career development​

• Champion PwC values and culture across the Davao workforce​

• Oversee site administration, workplace policies, facilities coordination, and operational governance​

• Partner with Human Capital on onboarding, workforce planning, employee relations, and site initiatives​

• Work closely with IT, Facilities, Security, and Finance to ensure operational readiness​

• Ensure compliance with internal policies, regulatory requirements, and operational standards​

• Build strong partnerships with Delivery Leads, Operations Managers, Human Capital, and senior leadership​

• Coordinate cross-functional initiatives supporting the Davao Delivery Hub​

• Provide regular updates on site performance, workforce trends, operational risks, and employee engagement​

• Support client visits, leadership visits, recruitment events, and community initiatives​

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• Support expansion of the Davao Delivery Hub​

• Identify opportunities to improve employee experience and operational effectiveness​

• Drive standardization and best practices across site operations​

• Support the onboarding of new teams and future managed service capabilities​

#PwCSEAC #PwCSEACPH

• Bachelor’s degree in Business, Management, Human Resources, Industrial Engineering, Psychology, or a related field​

• 8+ years of experience in operations, shared services, BPO, managed services, or corporate operations​

• At least 4–5 years in a senior leadership role managing large teams or site operations​

• Proven experience leading cross-functional teams and driving operational excellence​

• Strong people leadership, coaching, and stakeholder management skills​

• Experience managing employee engagement, workforce initiatives, and operational governance​

• Excellent communication, influencing, and relationship-building skills​

• Ability to balance strategic priorities with day-to-day operational execution​

• Experience in Financial Crime, KYC, AML, Banking Operations, Compliance, or Risk Operations​

• Experience leading a multi-client or managed services environment​

• Experience launching or scaling delivery centers or operational hubs​

• Project Management, Lean Six Sigma, Change Management, or similar certifications

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support {+ 35 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date