Front of House Porter

Front of House Porter

The Lister Hospital, Chelsea Bridge Rd, London SW1W 8RH
Full time 37.5 hours per week

Shifts between 06:30 and 21:00, Monday – Sunday, working 5 days out of 7, includes weekends.
Permanent

£28,860 per annum plus excellent benefits

We’re looking for a Porter to join our Front of House team based at The Lister Hospital. Working within one of the UK’s leading private healthcare facilities, you’ll play a key role in supporting the day-to-day running of the hospital while helping to deliver an exceptional experience for patients, visitors and colleagues.

This is a varied and hands-on role where no two days are the same. You’ll support departments across the hospital with portering, security, patient transport and logistics duties, helping to ensure services run safely, smoothly and efficiently at all times.

As a Porter you’ll provide professional support across the hospital environment, assisting patients and visitors while maintaining high standards of customer service and operational excellence. From supporting emergency response teams and managing waste streams, to transporting patients and assisting with deliveries across site, your work will make a real difference to the overall patient journey. You’ll become part of a collaborative and supportive team where professionalism, compassion and teamwork are valued every day.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Front of House team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Provide a porter/security service to include delivery/collection of mail, linen, drugs and other items as requested.

• To assist patients with luggage and to escort them to their rooms

• To check gauges and storage of gas bottles, changing them as necessary

• To Inform patients of room facilities during room orientation 

What you’ll bring:

• Previous Porter experience is essential, ideally within healthcare

• SIA License is highly desirable

• Excellent communication skills

• Excellent Customer Service skills

• Ability to lift heavy loads

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Porter you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values  

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.  

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:  

• Unique and Individual: We recognise and value everyone as unique and individual 

• Kindness and compassion: We treat people with kindness and compassion 

• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness 

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity 

 Reasonable adjustments 

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. 

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