Program Coordinator

• Permanent | Full Time
• Salary: $108073 + Super + NFP Salary Packaging
• Located in Cairns QLD 4870
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia 

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose. 

Your Opportunity

As a Coordinator, you will play a vital role in supporting clients, People Leaders, and team members to deliver program activities that reflect Mission Australia’s values and outcomes. Working under general direction from the Program Manager, you will exercise autonomy in planning, coordinating, and supervising activities and programs for clients and employees in line with program guidelines.

You will be the first point of contact for resolving client-related conflicts, ensuring a positive and supportive environment. Additionally, you will provide guidance and expert advice to employees at lower levels, contributing to the effective delivery of services and overall program success.

Key Responsibilities

• Lead daily operations across the Douglas House program
• Manage and mentor a team of 11 staff and 3 volunteers
• Support recruitment, selection, and induction of new staff
• Assist the Program Manager with coordination within the Program
• Engage with community members and stakeholders to promote participation
• Complete administrative tasks to ensure efficient service delivery, including logistics, reporting, letters, plans, and data entry in client management systems
• Oversee shifts/rosters, case planning, and goal plans, providing guidance on best practice

Requirements for Success

• Relevant degree with experience; or Associate Diploma with substantial experience
• Proven ability to mentor and guide team members
• Strong administrative skills for maintaining accurate records
• Demonstrated ability to plan, coordinate, and supervise activities or programs in compliance with guidelines and standards
• Experience in counselling and community development, including engaging with diverse communities

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your benefits

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support  
• Volunteering opportunities   
• Opportunity to purchase additional annual leave 
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.