Lead Golf Attendant

The City:

Join the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple:“To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence.”

At the City of Allen, our employees bring the PRIDE values to life:

• People First– Prioritizing others
• Respect– Treating everyone with courtesy and dignity
• Integrity– Serving with honesty and trust
• Deliver– Following through and exceeding expectations
• Excel– Driving innovation and continuous improvement

We do Work that MATTERS! Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov.

The purpose of this position is to facilitate the provision of golf services to the citizens of Allen and the golfing community.  This is accomplished by providing numerous forms of customer service at the golf course such as gathering practice balls and stocking ball machine.  Other duties may include the cleaning and preparation of golf carts, tournament assistance, golf bag assistance, various ground maintenance tasks and interfacing with other City employees and citizens.  This position does serve as a lead to other employees.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Serves as lead to Golf Attendants by overseeing outside service operations, ensuring proper procedures are followed, organizing cart storage area, providing training to golf attendants and maintaining schedules.
• Provides customer service by greeting golf course patrons, provides facility information as needed, distributes golf carts as directed, handles golf bags for patrons and by answering patrons’ questions and concerns.
• Washes, waxes and stages golf carts, and ensures cart batteries are fully charged.
• Provides service to range facility in maintaining the driving range by gathering practice balls, returning them to the range attendant office or golf shop and stocking ball machine; opening and closing the cart barn, addressing customer concerns when applicable.
• Maintains the cart preparation facility by reporting problems to the appropriate staff for repair, ordering parts, and basic golf cart and range equipment repair.

Education & Experience
 Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent with no prior relevant work experience. 

• Must be at least eighteen (18) years of age.
• Safe driving record and Valid Texas Driver’s License
• Clear criminal background check and pre-employment drug screen

Hours/Work Schedule

• This is a full-time non-exempt position with benefits.
• Work schedule includes varying shifts (6am - 2pm, 2pm - Close) including evenings and weekends.

Overall Physical Strength Demands
Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.Knowledge of:

• Golf course operations, services, and customer service standards
• Safe operation and maintenance of golf carts and related equipment
• Driving range procedures and golf ball collection techniques
• Basic principles of employee training and leadership
• City of Allen policies, PRIDE values, and departmental procedures
• Occupational safety practices relevant to grounds maintenance and equipment use

Skilled in:

• Providing courteous and professional service to golf patrons
• Leading and training part-time or seasonal golf attendants
• Operating, cleaning, and maintaining golf carts and range equipment
• Effectively organizing and maintaining cart storage and preparation areas
• Communicating clearly with patrons, staff, and supervisors
• Resolving patron concerns in a prompt and respectful manner
• Multitasking and adapting in a fast-paced outdoor environment

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.