On Call Banquet Server

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Marriott Phoenix Chandler, located in Chandler- a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona!   Featuring 264 Guest Rooms and over 21,000 sq ft of event space, this hotel has the largest Ballroom in Chandler, AZ!  Within the hotel, Proof ’19 features handcrafted cocktails, local beers, and Southwest cuisine.  We Proudly Brew Starbucks Café serves a morning pick-me-up and variety of breakfast options.  The hotel features modern décor and is situated within the Price Road Corridor, near some of Arizona’s largest employers, including Fortune 100 & 500 companies.

What you will have an opportunity to do:

JOB SUMMARY

We are seeking a passionate hospitality professional with a strong commitment to service, a thorough understanding of the guest experience, and an exceptional Beyond Compare service attitude for the position of On-Call Banquets Server at the Marriott Phoenix Chandler Hotel. This position is responsible for providing professional, attentive, and courteous food and beverage service while ensuring an exceptional guest experience and maintaining Marriott and hotel standards.

EXPERIENCE

• Minimum of one (1) year of hospitality experience required.
• Previous banquet and/or food and beverage experience preferred.
• Experience in a hotel, resort, banquet, or upscale hospitality environment is preferred.

KEY RESPONSIBILITIES

The primary responsibilities of the On-Call Banquets Server at the Marriott Phoenix Chandler Hotel include, but are not limited to:

• Set up banquet and event rooms according to specifications provided by the Banquets Manager, including tables, chairs, linens, china, silverware, glassware, and other service items.
• Attend pre-shift meetings and roll calls to review event details, guest expectations, menus, service standards, and special requests.
• Greet and interact with guests in a friendly, professional, and welcoming manner while providing attentive service throughout the event.
• Serve food and beverages according to the banquet event order (BEO), established service standards, and direction from the Banquets Manager.
• Maintain consistent timing and presentation of food and beverage service throughout the event.
• Replenish beverages and service items as needed and proactively anticipate guest needs.
• Clear and reset tables throughout the function, promptly removing used dishes, glassware, and service items.
• Check with guests regarding their overall satisfaction and respond promptly and courteously to requests.
• Maintain cleanliness and organization of banquet areas, service stations, and assigned work areas throughout the event.
• Assist with breakdown and cleanup of banquet rooms at the conclusion of each function.
• Follow all food safety, sanitation, responsible alcohol service, and hotel safety standards.
• Communicate effectively with the Banquets Manager, culinary team, and fellow associates to ensure smooth execution of each event.
• Demonstrate Marriott's commitment to exceptional guest service and consistently deliver a Beyond Compare experience.
• Perform other duties as assigned by management.

What are we looking for?

JOB QUALIFICATIONS

In addition to the performance of key responsibilities, the successful candidate should possess the following skills and qualifications:

• Knowledge of proper table settings, banquet service procedures, china, glassware, silverware, and other service equipment.
• Thorough knowledge of food and beverage service standards and practices.
• Excellent guest service and interpersonal skills.
• Strong verbal communication skills and the ability to communicate professionally with guests and team members.
• Ability to follow written and verbal instructions and accurately execute banquet event orders.
• Must possess basic computational and cash-handling ability.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to remain professional and composed while managing multiple guest requests and changing event needs.
• Must be able to stand and walk for extended periods and perform frequent bending, reaching, pushing, pulling, and lifting.
• Must be able to lift and carry up to 30 pounds regularly and continuously.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and varying event times.
• Must maintain a professional appearance and adhere to Marriott and hotel grooming and uniform standards.
• Alcohol service certification may be required based on assigned duties and applicable regulations.

PHYSICAL REQUIREMENTS

This position requires frequent standing, walking, bending, reaching, pushing, pulling, carrying, and lifting. The associate must be able to safely perform the physical requirements of banquet service, including setting up event spaces, carrying service items, and assisting with banquet breakdown.

WORK ENVIRONMENT

The On-Call Banquets Server will work primarily in banquet and event spaces and may be exposed to a fast-paced environment with varying temperatures, noise levels, and high-volume guest interactions. The position requires flexibility and the ability to adapt to changing event needs while maintaining a positive and professional demeanor.

ABOUT PYRAMID GLOBAL HOSPITALITY

The Marriott Phoenix Chandler Hotel is part of Pyramid Global Hospitality; a leading hotel management company committed to creating exceptional experiences for guests and meaningful opportunities for associates. Our associates are at the heart of everything we do, and we strive to create a workplace where hospitality professionals can grow, contribute, and deliver memorable experiences every day.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.